- Report: #678361
Report - Rebuttal - Arbitrate
Complaint Review: Deal Depot
Deal Depot13650 E. Wade Hampton Blvd Greer, South Carolina United States of America
Deal Depot Elite Capital Inc ALMOST KILLED FOR CHRISTMAS: BIG BUSINESS VS. THE COMMON (WO)MAN Greer, South Carolina
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I recently purchased a vehicle from Deal Depot, located at 13650 E. Wade Hampton Blvd., Greer, SC 29651 (864-848-4040). When I first purchased the car, October 14, 2010, after approximately 2 miles, I noticed that the check engine light came on. Since they were closing when I left the dealership, I called and left a message for the salesman, Alan, to call me back. When I took it to be evaluated because the business did not respond to messages left to the salesman, Alan on October 14th, 15th and 16th, 2010, I found out that the car had several things wrong with it, including, but not limited to: 1) Cam Shaft Position (will cause the car to come to a complete stopwhile being driven), 2) P0441 (CMP Sensor Connector was damaged), 3) High Speed Fan Relay Control Circuit (short detected in the high speed radiator fan relay circuit, 4)P0480 (Low speed cooling fan relay circuit fault fan was about to burn out, and 5) Idle speed too high. The dates are very important because they only allow you to initiate a car repair, for free, on a new sale/purchase within 3 days. However, they would not return any of my calls, so I drove back to the dealership on October 18, 2010.
Once I brought this to the attention of the dealership, particularly since the car theoretically could stop without warning, and because of the new sale, Deal Depot sent it to THEIR mechanic, after I had to drive to the business on October 18th due to the lack of response from my phone queries. The mechanic spoke with me the following day and said that there was nothing whatsoever wrong with the vehicle, and I was told to come pick it up from the lot. Upon taking back ownership of the vehicle, I need to stress that the check engine light was not on, but that the idle was still high.
On, Thursday, December 23, 2010 while on the highway doing 65 mph, driving, the car stopped and coasted. There were numerous vehicles behind me, that had to swerve to avoid hitting me in the rear of the car. I literally went for 65 mph to 0 mph in approximately 20 seconds or less. When I contacted the dealership, I was told that I had to pay for 1/2 of the repairs, which I found to be utterly reprehensible since what I wrote down and presented to them is what occurred. Their response was that it had been 2 months and that cars do break down. When I explained that the car broke down for the exact same reason that I had originally contacted them, I was told that had nothing to do with them, and that was policy. The reason I find that to be inexcusable was the fact that if they did not feel they had any liability whatsoever, I would not have been told those issues would be repaired at no cost to me. When I asked for documentation proving that their mechanic even worked on the car, I was denied access to any of the paperwork. At this moment, the current condition of the vehicle is inoperable, and I had to incur the expense to have it removed from the highway and brought to my home.
On Thursday, December 30, 2010, I got a ride to the dealership to speak to the owner who outright refused to speak to me, stating that, "I pay people to speak to you," as if sheis above the consumers she serves. However, the owner did NOT follow through to ensure that I was being communicated with, and since I was not getting any response to my calls, I again, had to incur costs to get a ride, to make sure they would speak to me. While at the dealership, I was told by the salesman, Alan, that they refuse to fix the vehicle since I had been driving it for 2 months. However, whether I drove it for 2 weeks or 2 months is irrelevant since they assured me there was nothing wrong with the vehicle, even though I gave them documentation showing that the car had numerous issues, but most importantly, had the potential to stop without warning. Since I made sure they knew what the problems were, and because I was told a fallacy that nothing was wrong with the vehicle, the dealership still should be held liable since their mechanic did not properly fix the cam shaft position.
I am in poor health, and I bought a car so that I could get to and from my doctors appointments, and other destinations, without having to rely on others. Imagine being in my position, with a heart condition, and being in a vehicle that the dealership KNEW could potentially come to a complete stop at any given moment. I literally could have suffered a myocardial infraction, or stroke, because I trusted my life with Deal Depot and their mechanic. I received no warning that my car was going to go from 65 mph to 0 mph, because the engine light did not come on until AFTER the vehicle stopped it's forward motion. If anything other than what I reported to them originally, was wrong with the car, I would have paid my 50% of the cost, but when their representative told me NOTHING was wrong with the vehicle, I trusted that the mechanic was being truthful. However, when I finally drove it on the highway,the very SAME issue that I took it to them for in the first place, happened,which leads me to believe that either A) No work was actually done on the vehicle and that the check engine light was disabled, B) The car was never seen by the mechanic, or C) The mechanic overlooked an issue, either through neglect or inadvertently and/or did not fix the issue properly. This leads me to believe that I have been taken advantage of, and they had no intention of actually fixing the vehicle.
The other concerns that I have had with this dealership are as follows: 1) I paid for the tax, tags and title fees, upon purchase of the car, but they MADE me drive on expired dealer tags. When I called to inquire the status of my permanent tags, I was informed that they did not have title for the vehicle, and that the person who normally handled that issue was no longer with the company. When I informed them the tags were expired, they counseled to ILLEGALLY continue driving the vehicle, and that they would pay for any tickets, fees, and or fines that I might incur. When I became truly concerned, I drove to the dealership a week later, and made them give me new dealer tags that would cover the time frame they said they needed to locate the title, and get me my permanent tags;and, 3) When I spoke to the representative Yosy Perez, about having this issue go through arbitration, as outlined in the contract, she told me that was just a piece of paper that they have customers sign, but they have no arbitrator. When I pointed out that wasa breach of contract, since I had to sign legal documents proving that I realized and understood that they use arbitration to settle disputes, she no longer wanted to speak to me about setting up a meeting with an arbitration company, and has not returned any of my repeated calls.
I am not asking that they fix an issue that they were not made aware of, but I AM asking that they repair what they took liability and responsibility of when they assured me the problem would be fixed with no charge to me. The fact that they did not charge me, originally for the same problem, is a good indication that they knew there was an issue with the vehicle at the time of the sale. And since they assumed liability and culpability in October, they should be held accountable for almost causing me to be killed for faulty mechanic repairs. Since the incident occured, I have been plagued by anxiety attacks, and I am unable to sleep properly because I keep replaying that split second over and over, where my life could have changed, and I could have died on the highway because of misplaced trust, and sub-par auto repairs.
Since Deal Depot assumed responsibility and liability to have the car repaired for the SAME issue in October, at no cost to me, and their mechanic did NOT fix it properly, or at all, they should be held accountable for any and all repair costs to make the vehicle serviceable. As a rule, how a company treats one of their consumers, is generally how they treat most of their customers. I have only asked the dealership to stand behind what their mechanic did in their name. Also, if I try to take the vehicle to another mechanic to make sure that the issues are correctly fixed this time, they made it very clear that my warranty would be voided.
I would like tobe able to reportthat the same care and due dilegence Deal Depot showed me when I handed over my money and purchased the vehicle is the same way I have been treated since, but that is not the case. In this economic climate, no one can afford to be mistreated especially when they are spending their hard earned money. It's unfortunate that Deal Depot forget the principals, ethics, and practices that they probably used to build their consumer base upon....they forgot, it's been the common (wo)man who has kept them in business. Please help to remind them that their customers deserve respect, a good value for their money, and fair treatment.
This report was posted on Ripoff Report on 01/04/2011 05:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Deal-Depot/Greer-South-Carolina-29651/Deal-Depot-Elite-Capital-Inc-ALMOST-KILLED-FOR-CHRISTMAS-BIG-BUSINESS-VS-THE-COMMON-WO-678361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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