• Report: #983889

Complaint Review: DealDash, Inc (dealdash.com)

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  • Submitted: Tue, December 18, 2012
  • Updated: Mon, February 04, 2013

  • Reported By: Loretta — Norwalk California United States of America
DealDash, Inc (dealdash.com)
Internet United States of America

DealDash, Inc (dealdash.com) Penny Auction RIP OFF; Misrepresented items and never sent my winning items Internet

*UPDATE Employee: Shipping Thousands of Products to Satisfied Customers

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I joined DealDash on October 31, 2012. I spent hundreds of dollars on bids and finally won a HP laptop computer worth $899, and Bose noise-canceling headphones worth $349. I was excited to get my items, but they never came. When I logged on and checked the status, there was a message that they were "out of stock" of these items. They offered me a replacement worth less then the item I won.

I sent several emails to them with no response. Then I checked the auctions, and they have the SAME items still for auction. How can they auction off something they do not have??? I logged back in to my account, and they had "upgraded" my replacement to Amazon gift cards. I really wanted to get something for Christmas, since that is what I joined DealDash for, so I elected to accepted the Amazon gift card replacements. THEY NEVER CAME! 

There is a message when I click on the won items, telling me I should have them by Dec 12. It is not the 18th. No gift cards, no computer, no headphones, no more messages. I sent several more emails. They have never responded.

 found a phone number online and called. Guess what? It is a voice mail that says to contact them by email. They have still never responded.

This company is a rip off. I spent several hundred dollars and countless hours in good faith to participate in the auctions, yet when I won, I never received anything. I want to sue them for my money back for every bid I bought, and the time I spent.

This report was posted on Ripoff Report on 12/18/2012 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/DealDash-Inc-dealdashcom/internet/DealDash-Inc-dealdashcom-Penny-Auction-RIP-OFF-Misrepresented-items-and-never-sent-m-983889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Shipping Thousands of Products to Satisfied Customers

AUTHOR: DealDash_Adam - (United States of America)

I'm sorry to hear that you're unhappy with your experience on the site. We ship out thousands of items to customers every week, and I assure you that we're committed to fulfilling all orders placed through our website.

We recently made some changes in our supply network, and as a result some of the products that were previously offered in our auction were temporarily unavailable. We realized that this would be inconvenient for customers who ordered these products in anticipation of the holidays, and so these customers were offered substitution items of equal or great value, gift cards that would allow them to purchase the products at another retailer, or bid packs of equal or greater value to the items. As we mention on our website, many of the items in our auctions are sent from suppliers, and so their availability can fluctuate and is subject to change.

Since the end of the holiday season, we have been able to fulfill nearly all outstanding orders, and our customer support staff is currently able to respond to all customer queries in less than 24 hours. I am unable to find your particular account with the details provided here, but if you have additional questions or concerns please send us an e-mail. Many customers who were unhappy with their substitutions or experienced excessive delays were credited with complimentary bid packs as an apology, and our customer support team is committed to working with you to restore your confidence in our service!

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