DealMax - Vertrue, Inc. Unauthorized charges on my mastercard/debit Omaha nebraska
*Author of original report: additional comments
Dealmax got a hold of my credit card number through Vitacost.com. I told them that I never signed up for anything and they told me that I should have know because the charges appearred on my bank statement.At first the customer service agent told me that they could not find me in their system when I gave my information, but then I started giving that person the #s on the bank debit line and they found me.
I think that they were playing dumb so that the charges would go on. They were difficult to deal with and at first level of customer service wanted to only give me back 1 charge of $19.95 back. At the 2nd level they said that they wouldn't do anything more because in so many words 'it was my fault'. I told them that I was going to report them to the BBB and the customer svc manager said 'well Ok then one more charge returned'.
I had originally thought that there were 3 charges of $19.95 and they didn't tell me otherwise. It took me a while just to find out who they were and who gave them my credit card #. They finally spilled the beans that it was Vitacost.com. They also only gave first names. Later on I found that they had actually charged me 5 times. I did a seach for their name on Washington mutual's website to find this. I also talked to Vitacost and they basically said 'it's your fault' also.
woodland hills, California
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