• Report: #977431

Complaint Review: Dealdash

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  • Submitted: Mon, December 03, 2012
  • Updated: Wed, February 06, 2013

  • Reported By: nhweaver — seaford Delaware United States of America
Dealdash
Internet United States of America

Dealdash After buying item, item is "out of stock" - replacements are cheaper!! Internet

*UPDATE Employee: Committed to Fulfilling All Orders

*Consumer Suggestion: Help is on the way

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I have won 2 furbys on Dealdash about 1 month ago.  Dozens of other furbys were sold after my purchase.  Today I received an "out of stock" notice for these items.  Dealdash is willing to give a replacement (lots of bids - oh yeah, so I can win more items that they do not have), or a gift card to a store that does not carry furbys.  

this is fraud, how can they list items for sale when they do not have them.  They can buy these items on the open market and ship them to the winning bidders, or give me a gift card to a store that carries them, I am sure there are alot of buyers out there upset with this practice..  Also, they have Furbys listed on the "future items for auction".  This has to stop, this is ongoing fraud.  Who regulates internet fraud?  The US postal service? 


This report was posted on Ripoff Report on 12/03/2012 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dealdash/internet/Dealdash-After-buying-item-item-is-out-of-stock-replacements-are-cheaper-Internet-977431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Committed to Fulfilling All Orders

AUTHOR: DealDash_Adam - (United States of America)

I'm sorry to hear that you're dissatisfied with your experience on our website. As the majority of the items we ship are provided by suppliers within our network, there are occasionally disruptions in supply lines that result in products being out of stock. In these situations customers are offered a choice of either a similar item of equal or greater value, a gift card that would allow them to purchase the item from another retailer, or compensation in bids.

I was able to find your account using the information you provided here, and so I can see that you've written in to us regarding these gift cards before. I apologize if you are dissatisfied with the Amazon gift cards you selected as substitutes. Amazon is a large, well known retailer and should be able to provide you with the Furbys, but if you have additional questions or concerns please don't hesitate to let our customer support personnel know. They are available to help customers round the clock, and are currently able to respond to all queries within 48 hours.

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#2 Consumer Suggestion

Help is on the way

AUTHOR: Gina - (United States of America)

The answer to your question is the FTC as far as I know, however there are many of us out there and Im trying to get all together in a class action against them you can contact me at ginamaxe@yahoo.com or on facebook at dealdashdummies. Good Luck I hope I hear from you soon.
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