• Report: #978138

Complaint Review: Dealdash

  • Submitted: Tue, December 04, 2012
  • Updated: Wed, February 13, 2013

  • Reported By: mad momma — Hillsdale Illinois United States of America
Dealdash
Internet United States of America

Dealdash Bait and switch Internet

*UPDATE Employee: Committed to Fulfilling All Orders

*Consumer Suggestion: Get your money back

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I joined this auction site in Oct 2012, first auction delivery of items were timely,  then on 11-4 I paid for a several auctions won and again on 11-10 

I have yet to receive the 75.00 amazon gift card that was suppose to be here 11-22 and now is in a preparing for shipment mode 

I have failed to receive to 25.00   walmart gift cards

I had won a hand held fish finder value of 79.00 which was for weeks in a preparing to ship mode now it  is out of stock the want me to take a replacement gift card of $50.00 for amazon when amazon sells this find  finder for 85.00

I won a game for a value of 15.00 which was the first out of stock item so I took that 15.00 gift card but now every auction that I had won is out of stock and they want to replace with gift cards below the value of the auctions won. 

Yes their terms of agreements say they have the right to substitute items for same value or above but no where does it say below value and no where does it say you wont get 6 out of 6 items you bid on and won and paid for. 

nor does it say you will wait  4 weeks for gift cards and still not get the gift cards you paid for right after winning with no delay. 

so out of 16 auctions I have not received 10 items paid for 

So glad that they are scrooge in my Christmas shopping as these were all presents, not to mention the money I spent in bid packages in order win these few things  

funny some of the things I won and have not received are current in auctions going on now and later tonight  

This report was posted on Ripoff Report on 12/04/2012 09:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dealdash/internet/Dealdash-Bait-and-switch-Internet-978138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Committed to Fulfilling All Orders

AUTHOR: DealDash_Adam - (United States of America)

I'm sorry to hear that you're experiencing difficulties in receiving your items. We recently made some changes in our supply network, and these changes did result in some temporary delays in shipping, as well as a shortage in the availability of certain products. Customers inconvenienced by these issues were offered either replacement items of equal or greater value, a gift card that would allow them to purchase the item from another retailer, or bids equivalent to the value of the item.

Customers are of course under no obligation to accept any of these alternatives and are encouraged to contact our customer support team with any concerns they may have regarding substitution options or policies. Please get in touch with our customer support personnel if you have not done so already. They are currently able to respond to all customer queries within 24 hours and are prepared to discuss the issues you have described here, or any other concerns you may have regarding our service.
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#2 Consumer Suggestion

Get your money back

AUTHOR: Gina - (United States of America)

I had this problem as well if you went through paypal you can challenge all charges even the bids you bought to get them, I did this and started getting refunds from paypal the next day! I would also like to go class action with the company if you are interested please e-mail me at ginamaxe@yahoo.com
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