- Report: #984865
Complaint Review: Dealdash
| Dealdash
Internet United States of America |
|
Dealdash Deal Dash Items not received after 45 days, no responses from CS New York, Internet
*Consumer Comment: Consumers Unite!
*UPDATE Employee: DealDash Ships Thousands of Products to Auction Winners Daily
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I also purchased a $250 Walmart giftcard and had an estimated delivery date of 11/28, on 11/30 I emailed them and this was the response I received....
'We noticed an error in the shipment of your $250 Walmart Gift Card, which is issued as two $100 Walmart Gift Cards and one $50 Walmart Gift Card. Unfortunately the first shipment sent out included only that $50 Walmart Gift Card. We are already processing a new shipment for the two remaining $100 Walmart Gift Cards, and you can expect to receive them shortly. We appreciate your patience with the matter, and have added 100 Bids into your account to make up for the inconvenient delay. Best, The DealDash team'
I gave them the benefit of the doubt and figured well honest mistake, later to find out they sent that email to EVERYONE that won a $250 Walmart giftcard it didn't just happen to me! And todate 12/20 I am still waiting for my additional $200 from them!
I finally received 9 giftcards in the mail yesterday ONLY after putting in paypal disputes! I am waiting on 17 more! All were to be delivered the End of Nov, Beg. of Dec. and I am still waiting. I have put claims into paypal for EVERYTHING not received and paypal is still 'investigating' after 10 days!
In all I spent probably $1500+...I did get good deals I won quite a bit of stuff it would be wonderful if I actually received it!
It has been a horrible experience with them and most of these were Christmas items, that well in my thoughts would have been received well before Christmas...what a mess! Stay away...it may look great to get awesome deals but not when you don't actually receive them. Save yourself the heartache and stress!
This report was posted on Ripoff Report on 12/20/2012 08:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dealdash/internet/Dealdash-Deal-Dash-Items-not-received-after-45-days-no-responses-from-CS-New-York-Inter-984865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Consumers Unite!
AUTHOR: mlehardman - (United States of America)
SUBMITTED: Sunday, December 23, 2012
Their policy of blocking Facebook posters and removing negative posts is ASTOUNDING! They have a lot to learn.
Please visit www.dealdashripoff.com and share your thoughts. Also join us on Facebook at https://www.facebook.com/pages/Dealdashripoff/385610081531297
Its time to let others know so more don't suffer the pitfalls of www.dealdash.com
#2 UPDATE Employee
DealDash Ships Thousands of Products to Auction Winners Daily
AUTHOR: DealDash_Adam - (United States of America)
SUBMITTED: Friday, December 21, 2012
Due to some recent changes we've made in our supply network, some of the items that were previously offered in our auctions are currently unavailable. These changes were made in order to cut down on our shipping times, and our procurement team is working around the clock to source these unavailable items from our new suppliers. In the event this cannot be done in a timely fashion, we are offering either substitute items of equal or greater value, or gift cards that cover the price of purchasing the items from another retailer.
The error with your gift card was indeed experienced by a number of customers. A batch of these Walmart gift cards were shipped out with the wrong denominations credited to them. As soon as we realized this we contacted customers to let them know about the problem. All customers experiencing this problem were credited with bonus bids as an apology, and gift cards covering the discrepancy have already been sent.
It was an honest mistake, just as you surmised, and we've done our best to rectify the situation. I'm glad to hear that you've won so many great deals with us and you've begun receiving your items. There is no reason you shouldn't expect the rest of your items to arrive soon. Our customer support personnel are currently working through a backlog of customer queries and everyone can expect a reply to their messages, and so you can expect to hear from us again soon! Until then, I apologize for this situation, and I hope you enjoy your gift cards!

