• Report: #988322

Complaint Review: Dealdash.com

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  • Submitted: Fri, December 28, 2012
  • Updated: Tue, January 29, 2013

  • Reported By: learnthehardway — Virginia United States of America
Dealdash.com
419 Lafayette St Internet United States of America

Dealdash.com fraud,non shipment of purchases, no customer support Internet

*UPDATE Employee: 100% Legitimate Auctions

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DealDash is fraudulent, bordering on criminal.......

I have had several problems with DealDash. I currently have merchandise totaling over $650.00 (DealDash store prices), have been paid for and have not been delivered. 

The most recent fraud events began when bids were bought and I participated in the offered online auction, under false pretenses with the expectation that DealDash was making honest and non-fraudulent statements about the services they provide. They have continued to make fraudulent and misleading statements. After winning the auction, and paying DealDash, they have accepted payment for the items, sent me emails stating the items were shipped and provided fraudulent tracking numbers.

Over a month later I am still waiting for several items. I have also been a victim of bait and switch with 14 OTHER items, with retail prices totaling over $1500.00. These other 14 items, I never received, due to either being "out of stock", or "lost" in the mail. These 14 items could not be disputed with Paypal (the entity I use to pay DealDash) because DealDash strung out the correspondence with untrue statements (saying the items were shipped for over a month, then telling me that they never shipped them, only to find out they never had the items to ship (out of stock).

They state their customer service is available 24 hours a day to assist with customer issues. Fraudulent statement. They have no phone number even listed anymore. They claimed emails would be responded to within 24-48 hours. Fraudulent statement. Takes weeks if they even bother to respond at all, leaving the customer with NO way to contact anyone. This includes the current phone number and email address that pops up when you try to begin a paypal dispute. The tracking numbers they provide when they tell you the item is shipped are fraudulent. They tell you that your item is shipped only to find out weeks later not only has it NOT been shipped at all but is now "out of stock" even though they are still offering the same items for sale. Or they offer gift cards or bids worth far less than the stated value of the merchandise you purchased.

If you are lucky enough to finally get a response, they claim to have checked into your missing merchandise, resolved the issue and assure you once again your item is on its way. Turns out those responses were also fraudulent. These were just generic form letter emails. I have observed posts by other customers that contain the exact same generic emails. Yet more weeks go by with no delivery. Dealdash clearly made and continues to make fraudulent statements and misrepresentations. I discovered the only way to get a response from customer service is to file complaints. (and responses are vague, at best, with no resolution).

Items were purchased, according to the representations and claims made by dealdash prior to purchasing them, with the expectation of it being a legitimate and honest business. The replacement cost of the product that DealDash couldnt (or wouldnt) send me after payment Is what I would like. DealDash was given every opportunity and certainly more than adequate time to resolve the issues. Only recently has it been proven that dealdash has simply continued to either completely ignore my emails to customer service or continued to provide me with yet more fraudulent statements regarding the status of my items when they have bothered to respond at all.

Here is an actual email reply from DealDash customer support (I have received this email at least 4 times over the past week):

Hi,


Thank you for your email.

Unfortunately I will not be able to address your issues in a timely manner.I have been granted time to spend with my family and loved ones.Please note that your problem will be the first one I will address when I get back.

I will unfortunately be out of the office for this week.

I am very sorry I will be unavailable during this period.

I hope you understand,

Sincerely,

DealDash support team

(Please respond above the line)

Thankfully, I have kept all correspondence, screenshots, printouts, etc. to verify their unlawful actions and fully intend to join the rest of the many, many other unhappy, lied to customers in an attempt to make their fraudulent activity known and to keep others from becoming victims of their continual misrepresentation and fraud.

This report was posted on Ripoff Report on 12/28/2012 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dealdashcom/internet/Dealdashcom-fraudnon-shipment-of-purchases-no-customer-support-Internet-988322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

100% Legitimate Auctions

AUTHOR: DealDash_Adam - (United States of America)

DealDash was founded four years ago with a commitment to providing customers with a fair and honest bidding experience. We currently provide service to over 1.5 million registered users, and are the longest running auction site of our kind in the United States!

Our company does not make any intentional efforts to mislead customers or provide them with fake information. However, like all companies run by real people, we do make mistakes from time to time. This can result in some of the things you describe, such as receiving tardy customer service, but this does not equate with any fraudulent activity on our part. Our entire staff works lengthy hours to provide customers with the best service possible, and many of our customer support specialists spent time away from their loved ones in order to provide customers with the assistance they required.

When users purchase items from our website, we order these products from one of the suppliers in our network, who in turn ships it out within an agreed upon time frame. In the event this cannot be done within our specified time frame, we offer users substitute items of equal or greater value, and in some situations a gift card covering the value of the item. Our shipping policies and procedures are fully disclosed to all customers in our website's Terms of use, and all customers read and agree to abide by these terms when they register for their account. Customers are provided with reference numbers for all of their orders, but these reference numbers cannot be used to track shipments through their respective carriers; the reference numbers are used to allow customers to identify specific orders to our staff, and we have never made claims to the contrary. I apologize if this was unclear to you when you purchased items, and I suggest you review the information on our website, as most of this information is made available on our FAQ.

I also apologize for the poor customer service you experienced, but we have since implemented new measures to improve our customer support protocols. We have cleared a backlog of customer queries, and our customer support team is currently able to respond to all messages within 24 hours. All orders placed with us are now shipped out faster than ever before, and customers are also provided with tracking information for their shipments right in their dashboards, in addition to  reference numbers for their orders with our company. In the event you have additional questions or concerns regarding these matters, please don't hesitate to contact us.
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