- Report: #988322
Report - Rebuttal - Arbitrate
Complaint Review: Dealdash.com
Dealdash.com419 Lafayette St Internet United States of America
Dealdash.com fraud,non shipment of purchases, no customer support Internet
*UPDATE Employee: 100% Legitimate Auctions
I have had several problems with DealDash. I currently have merchandise totaling over $650.00 (DealDash store prices), have been paid for and have not been delivered.
The most recent fraud events began when bids were bought and I participated in the offered online auction, under false pretenses with the expectation that DealDash was making honest and non-fraudulent statements about the services they provide. They have continued to make fraudulent and misleading statements. After winning the auction, and paying DealDash, they have accepted payment for the items, sent me emails stating the items were shipped and provided fraudulent tracking numbers.
Over a month later I am still waiting for several items. I have also been a victim of bait and switch with 14 OTHER items, with retail prices totaling over $1500.00. These other 14 items, I never received, due to either being "out of stock", or "lost" in the mail. These 14 items could not be disputed with Paypal (the entity I use to pay DealDash) because DealDash strung out the correspondence with untrue statements (saying the items were shipped for over a month, then telling me that they never shipped them, only to find out they never had the items to ship (out of stock).
They state their customer service is available 24 hours a day to assist with customer issues. Fraudulent statement. They have no phone number even listed anymore. They claimed emails would be responded to within 24-48 hours. Fraudulent statement. Takes weeks if they even bother to respond at all, leaving the customer with NO way to contact anyone. This includes the current phone number and email address that pops up when you try to begin a paypal dispute. The tracking numbers they provide when they tell you the item is shipped are fraudulent. They tell you that your item is shipped only to find out weeks later not only has it NOT been shipped at all but is now "out of stock" even though they are still offering the same items for sale. Or they offer gift cards or bids worth far less than the stated value of the merchandise you purchased.
If you are lucky enough to finally get a response, they claim to have checked into your missing merchandise, resolved the issue and assure you once again your item is on its way. Turns out those responses were also fraudulent. These were just generic form letter emails. I have observed posts by other customers that contain the exact same generic emails. Yet more weeks go by with no delivery. Dealdash clearly made and continues to make fraudulent statements and misrepresentations. I discovered the only way to get a response from customer service is to file complaints. (and responses are vague, at best, with no resolution).
Items were purchased, according to the representations and claims made by dealdash prior to purchasing them, with the expectation of it being a legitimate and honest business. The replacement cost of the product that DealDash couldnt (or wouldnt) send me after payment Is what I would like. DealDash was given every opportunity and certainly more than adequate time to resolve the issues. Only recently has it been proven that dealdash has simply continued to either completely ignore my emails to customer service or continued to provide me with yet more fraudulent statements regarding the status of my items when they have bothered to respond at all.
Here is an actual email reply from DealDash customer support (I have received this email at least 4 times over the past week):
Thank you for your email.
Unfortunately I will not be able to address your issues in a timely manner.I have been granted time to spend with my family and loved ones.Please note that your problem will be the first one I will address when I get back.
I will unfortunately be out of the office for this week.
I am very sorry I will be unavailable during this period.
I hope you understand,
DealDash support team
(Please respond above the line)
Thankfully, I have kept all correspondence, screenshots, printouts, etc. to verify their unlawful actions and fully intend to join the rest of the many, many other unhappy, lied to customers in an attempt to make their fraudulent activity known and to keep others from becoming victims of their continual misrepresentation and fraud.
This report was posted on Ripoff Report on 12/28/2012 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dealdashcom/internet/Dealdashcom-fraudnon-shipment-of-purchases-no-customer-support-Internet-988322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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