- Report: #973213
Report - Rebuttal - Arbitrate
Complaint Review: Dealer Mate
Dealer Mate311 North Robertson Blvd., #572, Beverly Hills, Ca Internet United States of America
Dealer Mate dealer-mate, DM Dealer Mate Software, carlot network RIPOFF, DOES NOT WORK ON A MAC, CUSTOMER SERVICE IS NO HELP, REFUSED REFUNDING ME,dealer-mate.com/, Internet
*UPDATE Employee: Dealer-Mate is good!
*Author of original report: Don't let him scam you too RUN DON'T WALK AWAY FROM DEALERMATE!!
*REBUTTAL Owner of company: Dealer-Mate is not at fault and works on MAC or PC great!
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On october 15th Anatoly replied to my email and said he would consult his tech team and call me back later in the day. He suggested that I buy a windows laptop or pc to run the dealer mate software and use the mac for everything else. That would entail a new pc @ $400, Quickbooks pro for pc @$400 to work with the quickbooks integration of the software and also microsoft office @$300. He then said to satisfy us as an impatient client, he would supply us with the antivirus and that he would be in touch soon. That still doesn't rectify the bootcamp situation. He then sent me a link for free antivirus software which I wouldn't trust to protect my clients ss#'s and other information. He then inadvertently sent us an email that was sent to him from his tech team that said It wouldn't work on our computer and that in the future they should sell it as a package with a laptop. His final email to me said that I had a 45 day free trial and that i should continue to try using it.
Obviously in good faith we purchased this system to make our lives easier. If the system worked as it should there wouldn't be an issue. This isn't a case of buyers remorse, the program simply does not work with our computer on our internet connection as the tech team admitted.
This report was posted on Ripoff Report on 11/24/2012 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dealer-Mate/internet/Dealer-Mate-dealer-mate-DM-Dealer-Mate-Software-carlot-network-RIPOFF-DOES-NOT-WORK-ON-973213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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