DealerClick DealerNetwork Dave Harrison DMS Software Provider is a Joke in the Industry!! Internet
*UPDATE Employee: We are committed to 100% customer satisfaction
DealerClick is a total ripoff! Thought I was getting a great deal on a software that is certified to integrate with QuickBooks but upon the very first export to QuickBooks my transactions disappeared and the technical support staff knew nothing about the QuickBooks integration. The best answer they could give me was "we don't give support for anything inside of QuickBooks itself." Basically they were telling me that once it hits QB they have no idea what happens from there.
Their online marketing tools for Ebay Auctions are terrible too. In order to list a car on Ebay you have to put the car into "DealerClick" which uploads it to another site called "DealerNetwork" and then from there it has to be uploaded to another third party site called "LotVantage." The problem is that it takes a long time for each of these uploads to happen, usually overnight. So you can't list a vehicle from your inventory on Ebay for a few days after you initially load it into the system.
In short I had the software for a month and a half and was only ever able to sell 2 vehicles through Ebay because it was just that difficult to get the thing working right. I would never rely on this program to accurately portray any accounting information in QuickBooks either due to my disappearing transactions that they weren't able to locate!
I tried to cancel the service and they gave me the runaround for over a week. The owner would screen his calls and would always be "on the other line" or "not in the office today". They refused to give us a refund even though we paid up front for an entire year because that's the only way they would start us up.
I have since switched to a new software and even though it's not QuickBooks certified it works 10 times better!
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