After paying in full the $3,472.00 for repair service to my ,02 Ford Escape with the multiple promises that all components not deemed to be regular service and wear items would be covered for repair w/$100 deductible. The vehicle experienced a failure of the rear window operator and also failure of the transmission shift cable which rendered the vehicle immovable leaving it stranded at that location. After calling the authorized number to report the incident a wrecker was dispatched and transported the vehicle to the authorized dealership to where the repairs were to be implemented. When the dealership called the warranty company to verify payment for services they were denied permission to implement said repairs due to exclusions stated in the written contract that did not agree with the verbal agreement of the sales person with whom I had agreed when purchacing the insurance contract. Not having had to use the initial repair contract purchaced when the vehicle was new, I was convinced to purchace an extended contract at the conclusion of the primary contract. I was unaware that the contract was worthless so I purchaced the second contract in my gross ignorance, only to find that the service is a majorly expensive rip off which in my belief should be legally banned from the market place and labeled as fraud.
Altogether both contracts were purchaced at a cost in excess of $7,000.00 which could have purchaced an almost new vehicle had I invested that amount in an interest bearing account in place of making the warranty company many thousands of dollars using my hard-earned dollars for which my family sacrificed and suffered to pay in my efforts to protect them from harm by vehicular failure in remote loctions. Perhaps there is a special very warm place awaiting those who steal and lie to amass their fortune from the trusting and innocent ones among us.
John Mustang, Okla.