• Report: #976030

Complaint Review: Dealfind

  • Submitted: Fri, November 30, 2012
  • Updated: Mon, December 03, 2012

  • Reported By: Bev — Barrie Ontario United States of America
Dealfind
Internet United States of America

Dealfind The lights are on but nobody's home! Internet

*UPDATE Employee: Dealfind Support

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In November of 2011 I purchased a voucher for cleaning services from Dealfind.  I was going to be away from my home for 6 months so I needed my house cleaned before I left.  I contacted the cleaning service to set up a date for cleaning but she was all booked up so she told me to contact her in the fall of 2012 to set up another date.  I then set up a date in November of 2012, (the day before I was to leave for another 6 months), but the cleaning service did not show up.   When I talked to the owner she told me that she thought that I was going to call back to confirm the date but since I didn't call back she assumed that I didn't want her to come.  Needless to say, I was quite annoyed that there was a misunderstanding and that I wouldn't be able to use the service that I had already paid for.  I asked her for a refund but she told me that I needed to contact Dealfind for a refund.

I called the 800 number for Dealfind, and got a recorded message on their Customer Satisfaction line.  They stated that I needed to send an email to their Customer Support department explaining my situation.  I did this, and a couple days later, Nov. 21, I received an email from them stating that they had received my email and that one of their "Customer Service Satisfaction Experts" would get back to me within 1-2 business days.  No one contacted me after that.  

On November 28 I sent another email stating that I still had not heard from one of their "Customer Service Satisfaction Experts" and that it had been more than 1-2 business days since they had said someone would contact me.  I have not received a reply from them.

I have tried calling their 800 number, and tried to contact different departments, but no one answers their phone.  I just keep getting voice mail or messages to contact them through their website.  At this point, I wonder if anyone really works at Dealfind.  I am frustrated that I am being totally ignored and that this company is not resolving a customer's problem.  Did the Customer Service Satisfaction Department shut down?

This report was posted on Ripoff Report on 11/30/2012 09:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dealfind/internet/Dealfind-The-lights-are-on-but-nobodys-home-Internet-976030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Dealfind Support

AUTHOR: CSDealfind - (Canada)

Hello, 

Thank you for your post. Can you please provide your email reference number that you received from your inquiry to Dealfind.  Once we have this information we can investigate and find out why you did not receive our emails. We apologize for any inconvenience and we look forward to getting this resolved for you. 

Thank you for your help inadvance. 
Dealfind Support
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