Dealfind took my money for a voucher for a company that was never able to deliver the service. There was no refund issued. Internet

Anyway, I called back a few weeks later to see if anything had opened up but it turned out the volume had become worse and the therapist (John) was booking a year, almost TWO years in advance!! That seemed pretty exaggerated to me, so I didn't book an appointment. I figured since the vouchers didn't have an expiry date, it wouldn't hurt to wait. Well, months passed and I thought I would try my luck again. When I called back this time I was told John no longer worked at the clinic and no other therapist was entertaining the vouchers. I contacted dealfind right away to request a refund but according to them, because a year had passed since I purchased the vouchers they would not be able to issue a refund, or even a credit. I expressed how unhappy and unsatisfied I was, and that it was ridiculous how vouchers without an expiry still fall within the one year refund policy. Their reply was, again, they were sorry, but no refund. I was insulted by their attempt to mediate the situation by offering me $5 off any purchase over $15 (which I only had 2 weeks to use. And they were ONE TIME USE ONLY!!....HA!). I told them that was unacceptable but still, they didn't care. Absolutely no exceptions; no credit, no refund!

I didn't want to waste any more of my time dealing with people who hide behind a computer screen and offer insincere apologies, so I just let it go.

But for any consumers even considering making a purchase through dealfind, I advise you to steer clear!! I wish I had. Then I wouldn't be out $180.

PS.

I have included my email conversations with them below for anyone who cares to read them.

PSS.

In addition, don't bother trying to save a few bucks when merchants who participate with dealfind give you the stink eye and crappy customer service because they're so disgruntled by having to offer their services so cheap. From what friends have told me, some restaurants have limited menu items, and manicure/pedicure places do a half-assed job, which only makes sense since you're paying less than half the regular price.

 

Emails follow below: