- Report: #1056109
Report - Rebuttal - Arbitrate
Complaint Review: Debbie Smith Mark Smith
Debbie Smith Mark Smithrd Texarkana, Texas USA
Debbie Smith Mark Smith Do NOT buy a Giant Schnauzer Puppy From Debbie Smith and Mark Smith in Texarkana, TX Texarkana Texas
*Consumer Comment: Mark and Debbie Giant Schnauzer
*REBUTTAL Owner of company: Summary of Complaint
*Consumer Comment: I Kristina With Jordan Family Kennels Was Ripped Off And Now they are trying to make me look bad!
*REBUTTAL Owner of company: Adding to rebuttal answer about Mark Smith & Debbie's Giant Schnauzers
*REBUTTAL Owner of company: QUALITY Giant Schnauzers from Mark Smith, Debbie Smith
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D not buy a Giant Schnauzer puppy from Debbie Smith or Mark Smith in Texarakana Texas. I have received 3 pups from these people. The first pup was not the one they said it was in pics. They said it was a puppy in the ad that was a solid black thick american coat female and I got a medium coat female with browns mixed in and white on the chest. We got her for breeding and this was not nice quality for that so we just found her a nice pet home. I did not throw a fit or get upset and demand a replacement pup because I had no problem just rehoming her and so was not out any money. The second pup we got was what they said which was a medium to american coat with a tiny white spot on her chest, and she was also healthy so no problem there.
The third pup we also bought for breeding to replace the first that we had to rehome, they increased their price on breeding dogs so we paid extra for a female with full AKC that we could use for breeding. This 3rd pup had a heart murmur and 1/4 of the ear missing and they would not exchange or give anything back on this pup!. Paypal does not give buyer protection for live animals so even though they were in the wrong I could not get a refund. These people buy dogs that have champ ped to breed them and make a dollar on someone elses hard work and they do not know breeding quality or what they are breeding,. They will not give you a refund if anything at all is wrong with your puppy. and Paypal is not a safe way to pay for a pup from them since Paypal automatically goes with the seller on animals since they do not give buyer protection on animals!!!
With these people I never saw a guarantee until after I complained and never agreed or signed any guarantee,. I definitely would never have agreed to buy a female and pay extra for full AKC on a puppy with a heart murmur and part of one of her ears missing. These people say a grade 1 heart murmur is often seen in large breed dogs and I say to that, BS, and if you have a pup with a heart murmur you do not sell it as a breeding female. You can not breed a dog with any heart murmur at all,. Then they said I knew the ear was damaged because it was standing up, That is sooo ***!!! Sometimes pups have ears that stand up and in no way does that mean the ear is damaged!!!
This puppy I received had 1/4 of the ear missing and so is going to have to have an extremely short ear cropping... These people are out to get your money and that is it and they do not care about their reputation. They just want your money and then you will not get anything from them if anything at all is wrong with the puppy. They say they never have issues with their pups but I have had 3 people who have received their pups call me saying they had issues with their pup to such as eye issues and genetic issues and they always say the same thing, never had that issue and no refunds or replacement pups given. They have two emails at this time so watch out and dont buy from: email@example.com and firstname.lastname@example.org
This report was posted on Ripoff Report on 06/03/2013 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Debbie-Smith-Mark-Smith/Texarkana-Texas/Debbie-Smith-Mark-Smith-Do-NOT-buy-a-Giant-Schnauzer-Puppy-From-Debbie-Smith-and-Mark-Sm-1056109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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