- Report: #663282
Report - Rebuttal - Arbitrate
Complaint Review: Decormyeyes.com
Decormyeyes.comInternet United States of America
Decormyeyes.com Lindsey they send you what they have in stock not what you ordered internet
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On 10-28-10 I ordered over the phone a pair of Chanel sunglasses, I gave them the item number and the color number and they confirmed my order. They charged my credit card $ 432.94 right away. When I received the glasses they were not the right ones; wrong color. They never came with an invoice, they don't provide that! You have to go on-line and print it yourself. There I saw they had the wrong color number. I called them back right away and they said that's what I orderded. I know what I wanted and what I ordered. They would not listen and keep blaming me. Spoke to the owner Tony Russo who's was really rude. Finally I told him I wanted the right color, He said no problem to send them back. (never did they tell me they were going to charge me 20% re-stocking fee). I called them again about my return, that's when I found out they never had my color. So I demanded my refund asap. My refund was $327.99. To my surprise when I printed an e-mail confirming my refund the order numbers were the ones I requested, they had the right order number and color number so they just picked the wrong item. They ripped me off of almost $100.00.
These people are rippoffs, they are really rude. They should not be in bussiness.
This report was posted on Ripoff Report on 11/17/2010 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Decormyeyescom/internet/Decormyeyescom-Lindsey-they-send-you-what-they-have-in-stock-not-what-you-ordered-interne-663282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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