• Report: #593899

Complaint Review: Deen Implement

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  • Submitted: Fri, April 16, 2010
  • Updated: Sat, March 09, 2013

  • Reported By: chadster1 — Terrell Texas United States of America
Deen Implement
703 West Broad Street Forney, Texas United States of America

Deen Implement - Polaris Dealer, horrible service Forney Texas

*REBUTTAL Owner of company: Justin in Rusk

*Consumer Comment: deen implement lost my business

*REBUTTAL Owner of company: All the Facts

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I took my 2010 Polaris RZR into Deen Implement on March 15, 2010 for some warranty work on the transmission.  They are an authorized Polaris Dealer.  It took them 29 days to fix my machine.   I picked it up on April 13, 2010.  I rode it for about an hour on some county roads and after that ride, the transmission would not shift gears correctly.  So, after being without my machine for almost a month, it is still not repaired correctly.  I have since taken the machine to a different dealer to get it fixed.  While I have not been ripped off financially, I am upset that after such an extended time in a repair shop that the job was not done correctly.  I would advise anyone to not use this dealer for any type of service whatsoever.

This report was posted on Ripoff Report on 04/16/2010 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Deen-Implement/Forney-Texas-75126/Deen-Implement-Polaris-Dealer-horrible-service-Forney-Texas-593899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Justin in Rusk

AUTHOR: Jeff Deen - (USA)

Justin,

I'm sorry you feel you received poor service.  We receive dozens of "ballpark" price requests everyday.  We have learned over the years that it is actually very difficult to "ballpark" items of such high value.  It is much more important for us to try and understand the customers needs and make sure we help them decide on the correct equipment first.  Often times this is hard to do over the phone.  We feel it is extremely important to try and offer more than just a quick price on the phone.  It is our responsibility to try and offer you good advice.  I do believe there is much more to consider when making a purchase of this size as compared to the PVC fitting at your local hardware store.

I spoke with you on the phone today regarding your frustration and you informed me where you bought your tractor.  It is interesting that your home of Rusk is surrounded by four very good dealerships, yet you choose to drive several hours away from home to make your purchase?  This seems odd for someone who places enough emphasis on customer service to resort to slander on a website such as this.  Does service after the sale have no value?  If you're happy with your purchase and the dealership you chose why spend the extra effort to try and run our dealership in the ground?  We're over two hours away from you?

Lastly, my employees are in fact only human.  They are not perfect by any means and each has his or her bad days, as we all do.  There is only one other salesman whom you could have spoken with besides me.  At the moment his mother is in the hospital with cancer.  I apologize if you feel he didn't give you his full attention.  I didn't share that earlier on the phone because in reality its not really any of your business.  But since you've taken to the web to share your thoughts I think you should know.

Congratulations on your new tractor though.  Enjoy it and get lots done.
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#2 Consumer Comment

deen implement lost my business

AUTHOR: justin - (United States of America)

Deen implement lost my business forever...i caled about a week ago wanting to get a ballpark idea on what a tractor might cost me. i spoke to a salesman about purchasing one. we spoke very briefly about a couple of different models.when i asked salesman to give me a ballpark figure on what a tractor might cost he said yeah we have a lot of tractors up here you are just going to have to come look.

I live an hour plus away from this dealership and i explained this to salesman. phone got quiet for several seconds and i finally just asked the guy are you not going to help me or what. the guy replied oh no no no.

Now at this point i think the guy might help me. then before i can say anything else he says well good luck with it or something along those lines and hangs up on me. i could not believe it.

There is no way im driving and hour and a half to two hours to look at something that could potentially not be feasible for me.

I find it absolutely obsurd that i can call down to the local hardware store and ask them how much a 3/4" pvc 90 costs and can get an answer right away but when i call tractor house and theres 30k on the line i cant get any help.

when i got off the phone with deen i called another dealership. salesman was more than helpful and i wound up with a ballpark figure immediately. i went down to the dealership which i will not name because i dont want anyone to think i am somehow affiliated with them and bought a 50 hp 4x4 kubota mx 5100 tractor with a loader mower and box blade cost me 29 k.

Moral of story is if you expect any kind of service it would probably be a good idea to look elsewhere until they clean house of salesman who are too lazy to run three or four numbers in order to sell a 30 thousand dollar setup. deen implement has lost my business forever as well as the potential business from friends family and acquaintances i am sure. deen implement?...customer service?...what a ripoff. one more note mr jeff deen may be a stand up guy who knows but that place needs some disenfectant it stinks
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#3 REBUTTAL Owner of company

All the Facts

AUTHOR: Jeff Deen - (USA)

Since this website is dedicated to "Letting the Truth Be Known", I'd like to take the time to detail exactly what was involved with this repair. At the time this unit entered our shop the required parts were on backorder from the factory. As soon as the necessaryparts became available our dealership paid to have them shipped overnight.

We then dedicated two technicians to expeditingthe repair. Once complete we fully tested the unit and it appeared to be working correctly. When our customer picked the unit back up we offered to go over the proper operating procedures in hopes of avoiding any possible incorrect usage issues that may have lead, or might re-lead, to additional problems.

Our customer was obviously frustrated, rightfully so,with the length of time these repairs took and did not care to spend any additional time with our staff. As well, we were never able to reinspect the unit once the customer claimed he was having additional problems.

As always, we strive to offer the highest level of service and customer satisfaction. If we fail to do so we're always willing to try and make it right, given the opportunity.

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