- Report: #970593
Report - Rebuttal - Arbitrate
Complaint Review: Defender Direct
Defender DirectNew Jersey Branch, Indianapolis, IN home office Sparta, New Jersey United States of America
Defender Direct Protect Your Home Scam, we've been ripped-off, system has never worked Sparta, New Jersey
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After months of problems, we finally got an ADT person to come to our home to see the system and they had us disconnect the system because it was intalled so poorly he told us it was a fire hazard. The wall units are loose and the system has never functioned properly. After many, many calls, I was finally able to speak with the local Defender Direct manager on his mobile phone and he laughed at me arrogantly and told me that they are not planning to fix the system and we will never get our money back. [continued below]....
The ads show the ADT logo and next to it they print the words Protect Your Home with no logo or trademark or any other way to suggest it is the actual company advertising the service. The font makes it look like a marketing suggestion and not the company. Very Deceptive! Very unresponsive! Stay away from these rip-off artists to avoid the headaches and wasted money we have incurred.
This report was posted on Ripoff Report on 11/17/2012 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Defender-Direct/Sparta-New-Jersey-/Defender-Direct-Protect-Your-Home-Scam-weve-been-ripped-off-system-has-never-worked-Spa-970593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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