Delivery Xpress USA Horrible Service Pittsburgh Pennsylvania

10-18-10

Placed a call to Delivery Xpress USA (www.deliverxpressusa.com) to request their services on September 7^, 2010 to move on October 16, 2010.  The lady that I spoke too asked me the normal questions about what needed moved and where it need move too.  I gave her all of the necessary information and scheduled me to move on the date I requested with a time between 9 and 10am for the delivery men to arrive.  I also made it clear with her that the do accept credit card as payment, which is also on the website.  It is still on the website 10/18/2010.  Print out attached.

I received a call on October 15, 2010 around 5pm from Paul.  At the time he didnt state his name just that he was from the moving company.  He stated that he has three trucks and one had broken down that day and gave me a new arrival time between 12pm and 1pm for October 16, 2010.  Plus he son is doing this job and the two guys that are coming are big and strong.

October 16^th: 1pm:  I called 412-251-0033 at 1:02pm-spoke to a woman who said that the delivery guys are running late and will be there within an hour.

2:03pm-no answer

2:08pm-spoke to Paul and he said that he will call them to find out what is happening and I asked him to get back to me to let me know what is happening.

412-773-3744 

2.28pm - Received call back from Paul stating that the guys are coming over now and will be there in 45 minutes.

3:37 - 412-251-0033 no answer

3:39 - 412.773-3744 - Whenever I call the office number and no one answers it is forward to this number.  So I decided to call this number directly.

3:43 - 412-251-0033 no answer      

3.48 - 412-251-0033 no answer

3:52 - 412-251-0033 no answer

3:52 - 412-251-0033 someone picks up and the phone goes dead

4:10 - 412-251-0033 no answer

4:13 - 412.773-3744 Decided to leave a message because no one was answering and I didnt know what to do.

4:27 412-***-**** Received call from the driver that stated that he will be doing my delivery and should be at the apartment within 30 minutes.

5:50pm Delivery guys finally arrives in a Budget rental truck.  These two guys clearly werent big and neither were his son.  One was maybe 100lbs and they both look like they just turned 21 years old.

6:40pm Guys finish and we hit the road.  Asked how they were going to process my credit card and told that they dont accept credit cards.  Come to learn that after I call to set up my appointment they decided not to accept credit card payments because the payments they were receiving were bad.  No one called me and to this day it still states that they do accept credit cards.  I remember having some old credit card checks that were of course packed up in a box and stated to them that is what I would use one of them and the owner accepted for an additional 7% fee. 

Got to the house about 20 after 7pm.  Finished up about a little after 8pm.

There were other issues but have nothing to do with the horrible service I received, plus it would take up several more paragraphs.  Basically they are cheap, but it isn't worth using them.  Either move yourself (which I couldn't do because I was 5 1/2 months pregnant at the time) or pay the extra cost for better service.