Dell Computer Company & Dell Financial Services - David Morse, Barbara Romero, Delia Batista & Alex 11550 Stone Hollow Rd. /13-15
Austin, Texas U.S.A.
Dell Computer Company & Dell Financial Services - David Morse, Barbara Romero, Delia Batista, & Alex is Not Keeping it's so called Word, It's Customer Service is a Joke and Dell is Ruining My Good Credit! Ripoff Austin Texas
*Consumer Comment: Dell's Customer Service does suck!
I ordered my Dell computer and extra Dell products more than 6 to 8 months ago- around Aug 2006 ...and I've spent countless hours just about every day on the phone with Dell since this ordering and having to return the computer & monitor (within their return policy term time).
I've also spoke to every level of supposed customer service and experienced multiple hang-ups & disconnections etc.
I have been harassed by Dell Financial Services at least 2 times a day even on Saturdays & Sundays (Which I explained to the callers that my account was supposed to be put on Hold!) by Dell so my credit wouldn't be harmed while getting my replacement products.
Last year on 12/29/06 I spoke with David Morse who told me he was going to finally solve all my problems and agreed that what I've been through was totally uncalled for.
He promised that Dell would Release/Waive all my debt from Dell Financial in good faith gesture and have any negative credit reporting Caused by Dell removed from my credit history at all the major reporting agencies.
He also promised that he would give me my full credits promised in the amount of $2,164.45 to be used to re-order my New/Replacement Custom computer, which Dell screwed up initially.
He said call and he'd get on line with me to place my new order but every time I try to call him at 512-724-4963 (He never returns my call) or any other person like Barbara Romero at 512-728-7175, Delia Baptista at 800-766-3355 ext. 7285537 or Alex in Escalations at 800-624-9897 ext. 5376584 on days he said he'd be in etc. ...I get no assistance!
I've had it!
I'm Disabled and on a Fixed Income, My Health has Deteriorated over the stress of this, and I've had to start taking New Heart Medication etc.!
Dell's "Purely You" or "Just For You" or something Slogan is a joke!
Every time I or my family & friends see Dell's T.V. commercials It and They Mock Me!
Michael Dell Himself wouldn't do business with this company!
I asked to speak to Him or someone close to Him and I get rebuffed continually.
I have pictures and also collected a lot of info and correspondences between Dell and myself as well as a LETTER from DHL Apologizing for Dells bad shipping practices.
I asked Dave Morse does it have to come to Me or Someone going public to the Media i.e. (YouTube) the News etc. to Shame Dell into doing the right thing/customer service!
I wanted this matter solved immediately and my good credit that was the basis for me getting credit with Dell in the first place (I had no late payments) restored, (Since tarnished by Dell) so the rest of my credit life wouldn't be adversely affected!
Please take this letter serious as I have had it up to 10 feet over my head with dealing with Dell. All I seek is my New & Correct Order as well as my Credit Restored!
Yours Very Disappointed and Pissed, Andre.
Panorama City, California
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