• Report: #236310

Complaint Review: Dell Computer Company & Dell Financial Services - David Morse, Barbara Romero, Delia Batista & Alex

  • Submitted: Sun, February 18, 2007
  • Updated: Fri, April 06, 2007

  • Reported By:Panorama City California
Dell Computer Company & Dell Financial Services - David Morse, Barbara Romero, Delia Batista & Alex
11550 Stone Hollow Rd. /13-15 Austin, Texas U.S.A.

Dell Computer Company & Dell Financial Services - David Morse, Barbara Romero, Delia Batista, & Alex is Not Keeping it's so called Word, It's Customer Service is a Joke and Dell is Ruining My Good Credit! Ripoff Austin Texas

*Consumer Comment: Dell's Customer Service does suck!

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I ordered my Dell computer and extra Dell products more than 6 to 8 months ago- around Aug 2006 ...and I've spent countless hours just about every day on the phone with Dell since this ordering and having to return the computer & monitor (within their return policy term time).

I've also spoke to every level of supposed customer service and experienced multiple hang-ups & disconnections etc.

I have been harassed by Dell Financial Services at least 2 times a day even on Saturdays & Sundays (Which I explained to the callers that my account was supposed to be put on Hold!) by Dell so my credit wouldn't be harmed while getting my replacement products.

Last year on 12/29/06 I spoke with David Morse who told me he was going to finally solve all my problems and agreed that what I've been through was totally uncalled for.

He promised that Dell would Release/Waive all my debt from Dell Financial in good faith gesture and have any negative credit reporting Caused by Dell removed from my credit history at all the major reporting agencies.

He also promised that he would give me my full credits promised in the amount of $2,164.45 to be used to re-order my New/Replacement Custom computer, which Dell screwed up initially.

He said call and he'd get on line with me to place my new order but every time I try to call him at 512-724-4963 (He never returns my call) or any other person like Barbara Romero at 512-728-7175, Delia Baptista at 800-766-3355 ext. 7285537 or Alex in Escalations at 800-624-9897 ext. 5376584 on days he said he'd be in etc. ...I get no assistance!

I've had it!

I'm Disabled and on a Fixed Income, My Health has Deteriorated over the stress of this, and I've had to start taking New Heart Medication etc.!

Dell's "Purely You" or "Just For You" or something Slogan is a joke!

Every time I or my family & friends see Dell's T.V. commercials It and They Mock Me!

Michael Dell Himself wouldn't do business with this company!

I asked to speak to Him or someone close to Him and I get rebuffed continually.

I have pictures and also collected a lot of info and correspondences between Dell and myself as well as a LETTER from DHL Apologizing for Dells bad shipping practices.

I asked Dave Morse does it have to come to Me or Someone going public to the Media i.e. (YouTube) the News etc. to Shame Dell into doing the right thing/customer service!

I wanted this matter solved immediately and my good credit that was the basis for me getting credit with Dell in the first place (I had no late payments) restored, (Since tarnished by Dell) so the rest of my credit life wouldn't be adversely affected!

Please take this letter serious as I have had it up to 10 feet over my head with dealing with Dell. All I seek is my New & Correct Order as well as my Credit Restored!

Yours Very Disappointed and Pissed, Andre.

Andre
Panorama City, California
U.S.A.

This report was posted on Ripoff Report on 02/18/2007 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer-Company-Dell-Financial-Services-David-Morse-Barbara-Romero-Delia-Batista-Alex/Austin-Texas-78758/Dell-Computer-Company-Dell-Financial-Services-David-Morse-Barbara-Romero-Delia-Batis-236310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Dell's Customer Service does suck!

AUTHOR: Jeffrey - (U.S.A.)

Andre, I feel your pain. Recently I had a very poor experience with ordering from Dell and receiving my order. The 1st time I ordered from Dell, it wasn't any problem and everything went smoothly.

The 2nd time? Was 5 months ago and a disaster! The problem is that Home and Home office cunstomers have to deal with support from people living in 3rd world countries, which don't have a clue what they are doing. Business customers, luckily, get to deal with competent, english-speaking people in the U.S. Dell's customer service has declined ever since they moved the majority of it overseas!

Sorry, I went off on a little tangent and back to my experience. I had my order shipped to my mom's work and it was supposed to take about 5 to 10 business days. Well, she receieved the monitor, but no tower.

I tracked my shipment, which was through UPS, and they said it was delivered. However, they only thing that was delivered and had a tracking number was the monitor...again, no tower. I looked at my order status on Dell's website and it showed it to be shipped, but UPS didn't not have any type of tracking number for it.

Well, I called Dell Support, which is like pulling teeth. They gave me the run-around for about a week until they sent some email to me about problems with the new processors and my shipment was delayed. So, right then and there I am confused. At first it has been shipped, then for a week they are looking into the matter, and then all of a sudden it is delayed because of problems with the processor? LOL...I knew I was dealing with a bunch of incompetent people without any type of communication between departments.

Well, after about 2 months and countless phone calls and being put on hold and having to give the same freaking information to every single freaking Dell support person who answers the phone I got hold of someone in Mass., U.S.! This, after 2 months, they finally transferred me to someone in the United States! What happened? I got my computer within 2 days and everything as been fine since then! If Dell doesn't move their support back to the U.S., I will never ever buy from them again!
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