• Report: #461906

Complaint Review: Dell Computer Company

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, June 15, 2009
  • Updated: Mon, June 15, 2009

  • Reported By:Atlanta Georgia
Dell Computer Company
Round Rock, Texas U.S.A.

Dell Computer Company Dell Computer Company tried to steal my computer Round Rock Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I had a terrible ordeal with Dell that lasted over two years.

First, they sold me a piece of junk computer -- the Inspiron 5150. It died a month after the warranty expired. Fortunately, due to the Lundell Settlment Class action, I was able to eventually get promised a new computer from them (search Lundell Settlement on the internet to see what kind of garbage this company sells).

They continued to insist that they had no idea what was wrong with my computer until I invoked the Lundell Settlement, then they quickly changed their tune and told me they'd provide me with a new computer.

I sent in my old one and they didn't return it for months. Every time I called them they had a different excuse -- in transit, shipped to wrong person, still being worked on, etc. When I tried to speak with a supervisor, I was told "just a minute, sir" and hung up on.

To make a very long and nearly unbelievable story very short, I called Dell over 20 times without any results until I finally got wise and contacted the attorney general and the better business bureau (BBB). I eventually got to speak with an executive in the customer service department -- Anna Simpson -- who initially laughed at my request to get my computer back but eventually caved when I continued to apply pressure to her via the BBB.

She said she would arrange to send me a new computer. Instead, she sent a used computer with a nearly dead battery that was worth less than the computer that they lost. I again contacted Anna Simpson and applied third-party pressure to her and got her to replace the battery and give me a credit with the company.

When I tried to use the credit, I got signed up for a credit account against my will and shipped the wrong item that I did not order.

To summarize, I spent dozens of hours getting jerked around and treated like garbage by low-IQ customer service peons, including "executive" Anna Simpson. I got my computer stolen and got a cheap, broken replacement.

Be warned.

Syl
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 06/15/2009 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer-Company/Round-Rock-Texas-78682/Dell-Computer-Company-Dell-Computer-Company-tried-to-steal-my-computer-Round-Rock-Texas-461906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Dell Computer Company

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
bullets