- Report: #924630
Report - Rebuttal - Arbitrate
Complaint Review: Dell Computer Corporation
Dell Computer CorporationOne Dell Way Round Rock, Texas United States of America
Dell Computer Corporation Dell Sold faulty laptop , I googled to find that ALOT of other ppl had the same problem a month after warranty expired. Round Rock, Texas
*Author of original report: M5030 model
*Consumer Suggestion: RE: Dell Laptop
*Consumer Comment: majority may not be faulty
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Exactly a month after my warranty expired, I turned on my laptop to use and it gave me a 7 beep code. I googled my model # to see what could possibly be done to fix the problem.
Upon researching, I found that a lot of people were complaining about the same problem with the same model of laptop that I had.
Also, I found that the majority of them were complaining about them going out not long after their warranty expired.
I contacted Dell, and they said that it was just a coincidence that my laptop went out a month after warranty expired. I explained to them about googling and finding that a lot of other people were complaining about the same model that I had and found it ironic that their complaint was the same as mine. I was assured that Dell was incapable of programming their computers to shut down at a specific time and that it was just a faulty computer.
How can they not know that a majority of that particular model wasn't faulty and why did they not do a recall? I'm sure that I am not the only complaint they received about that model!
I told them that I was considering a lawyer and was told to feel free to do so, but lawyers cost money, which I do not have!
I'm not falling for that bull. I took the laptop to a computer repair, and they told me and my husband that it was fried. They said the mother board could be replaced, but there was no guarantee it would last a year because that particular model laptop was known to over heat, which I know for a fact because I have the scars on my knee to prove it!
This report was posted on Ripoff Report on 08/08/2012 11:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer-Corporation/Round-Rock-Texas-78682/Dell-Computer-Corporation-Dell-Sold-faulty-laptop-I-googled-to-find-that-ALOT-of-other-924630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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