• Report: #924630

Complaint Review: Dell Computer Corporation

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  • Submitted: Wed, August 08, 2012
  • Updated: Thu, August 09, 2012

  • Reported By: Tanya W. — Sylva North Carolina United States of America
Dell Computer Corporation
One Dell Way Round Rock, Texas United States of America

Dell Computer Corporation Dell Sold faulty laptop , I googled to find that ALOT of other ppl had the same problem a month after warranty expired. Round Rock, Texas

*Author of original report: M5030 model

*Consumer Suggestion: RE: Dell Laptop

*Consumer Comment: majority may not be faulty

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I purchased a brand new Dell laptop from Best Buy in June 2011 that costed me around $600. Everything was fine with it until a month after my warranty expired. The laptop was very well taken care of, was never dropped or damaged.
Exactly a month after my warranty expired, I turned on my laptop to use and it gave me a 7 beep code. I googled my model # to see what could possibly be done to fix the problem.
Upon researching, I found that a lot of people were complaining about the same problem with the same model of laptop that I had.
Also, I found that the majority of them were complaining about them going out not long after their warranty expired. 
I contacted Dell, and they said that it was just a coincidence that my laptop went out a month after warranty expired. I explained to them about googling and finding that a lot of other people were complaining about the same model that I had and found it ironic that their complaint was the same as mine. I was assured that Dell was incapable of programming their computers to shut down at a specific time and that it was just a faulty computer.
How can they not know that a majority of that particular model wasn't faulty and why did they not do a recall? I'm sure that I am not the only complaint they received about that model!
I told them that I was considering a lawyer and was told to feel free to do so, but lawyers cost money, which I do not have!
I'm not falling for that bull. I took the laptop to a computer repair, and they told me and my husband that it was fried. They said the mother board could be replaced, but there was no guarantee it would last a year because that particular model laptop was known to over heat, which I know for a fact because I have the scars on my knee to prove it! 

This report was posted on Ripoff Report on 08/08/2012 11:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer-Corporation/Round-Rock-Texas-78682/Dell-Computer-Corporation-Dell-Sold-faulty-laptop-I-googled-to-find-that-ALOT-of-other-924630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Author of original report

M5030 model

AUTHOR: Tanya W. - (United States of America)

The thing is this, I know laptops need to breathe, I always kept my laptop on a hard flat surface, but when it burned my leg, I had already shut the laptop down. I did some house cleaning and even watched some tv. My husband and I were going to my friends house for dinner and she wanted me to bring my laptop to use, so I took it off the table and set it in my lap to put into my carrying case and even after it sat that long after shutting it down, it still burned my leg. That just shows how hot they can get. So, it was at no fault of my own I can assure you. The M5030 model has had a lot of negative reports about the mother boards, just too bad for me that I didn't know this until it was too late. Google Dell M5030 Laptop and you can see for yourself the trouble a lot of ppl are having with the 7 beep code. Some of the complaints are even on the Dell website for that model. 
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#2 Consumer Suggestion

RE: Dell Laptop

AUTHOR: Ron - (USA)

You might have unknowingly provided the answer to why your laptop went bad. "They said the mother board could be replaced, but there was no guarantee
it would last a year because that particular model laptop was known to over heat, which I know for a fact because I have the scars on my knee to prove it! "
As a Computer Technician of over 20 years, one of the first things I would ask a customer was "Did you hold your laptop in your lap at all times"?  There are no laptops that I know of that can be used exclusively in your lap. Material in your clothes can and WILL block the vents that have been placed on the unit in various places, thus causing the unit to overheat. I would probably tell you that a year of using the laptop this way(1 year, usual warranty period unless extended warranty has been purchased) could indeed cause the unit to "go bad".
Usually it is a good idea to use a laptop on a desk, cooling pad, or some other smooth surface that will allow air to circulate as it should.
I'm not saying that you misused the unit, but overheating it on a regular basis will indeed cause it to quit working.
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#3 Consumer Comment

majority may not be faulty

AUTHOR: coast - (USA)

"How can they not know that a majority of that particular model wasn't faulty"

Read what you wrote. You are stating that a majority of them were not faulty.

You have no idea how many units of that model were sold; therefore, you have no idea what percentage were faulty.
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