• Report: #883098

Complaint Review: Dell Computer

  • Submitted: Tue, May 15, 2012
  • Updated: Tue, May 15, 2012

  • Reported By: Rob — Franklin New Jersey United States of America
Dell Computer
One Dell Way Internet, Texas United States of America

Dell Computer Dell Takes order then cancells with no reason Internet, Texas

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I was looking for a new HD LED TV and found the one I wanted at dell.com. I placed my order on 5/7/12, TV was to be delivered on 5/11/12. TV never showed up. I waited a couple of extra days to allow for possible freight delays.
I then called Dell and received notice from 3 different people that their system was down for 2-3 hours. I waited 3 hours and then called back. I was transferred 3 times, disconnected twice and finally on the last call I was able to speak to someone that told be the order was cancelled due to additional information required. When I asked what additional information was required i couldn't get an answer. I asked how i should give them the additional information I was told they needed additional information again.
When I asked how or what information was required again I was asked if I wanted to supply the additional information, but was never advised what information they wanted. They had my name, address, phone numbers, email address, credit information and I even received an e-mail from them stating order was approved. But I guess an order is not an order until Dell receives some unknown additional information.

This report was posted on Ripoff Report on 05/15/2012 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer/Internet-Texas-78682/Dell-Computer-Dell-Takes-order-then-cancells-with-no-reason-Internet-Texas-883098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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