- Report: #127765
Report - Rebuttal - Arbitrate
Complaint Review: Dell Computer
Dell ComputerOnce Dell Way, Building 2 Round Rock, Texas U.S.A.
Dell Computer ripoff "the send you a computer you didn't agree on to purchase Round Rock Texas
*UPDATE EX-employee responds: Cut Corners
*Consumer Suggestion: Unrealistic to expect FREE RAM
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I called Dell Computer sales in or around the beginning of June. After going through various scenario and explained to me that what I was needing was this Dell Dimm 4600C. That this computer will get on the internet with no problems and that I would be able to play any game. I explained that I would call back to make sure that I didn't need anything else before I made my final purchase. Four days later presto a computer was delivered at my office. So with that my receiving department excepted the delivery and called me to tell me I had a computer at the dock.
On July 18, 2004, I purchased one game for my husband to be played. The computer locks up every time he is in the middle of playing the game. I have emailed Customer Support several times and several times I have received a response suggesting various things to do to fix the problem. After going through this process once again I have emailed your Customer Service and this individual had come up with the conclusion that my problem was my computer does not have enough RAMs. What I need is 512K what I have is 128K . So with that being said I called Customer Support to give Dell Computer the opportunity to supply me with the required memory to have this computer function in the manor in which it was originally suppose to be working in. AS discussed when this computer was first purchased.
Now this gets really interesting. I called and spoke to the following states in the following order on 1-17-05 first phone call was placed about 9:00 AM CST.
Case # 090563392
Etrack # 6E2A1N2V1YL8N9GE
Auto reply # KMM9994738I21063L0KM
Philippines, Austin, Florida, Alabama, Philippines, Philippines, Austin
I have been given the following numbers and extensions:
1-800-624-9897 X 43784
1-800-449-3355 X 62470
In Alabama I reached a wonderful lady that said what I would need to do is go online make the purchase use the Coupon Codes and then call I-800-624-9897 give them the Case # 090563392 and they would in turn credit me the difference of $160.24 - $135.00 = $25.24 difference. I went on line and the coupon codes does not work . I called the above number she gave me and this person said one Coupon Code was active and the other was not. He then transferred me to someone else and so on and so on.
I have explained this story over and over and over. So I tried something different I got online and found the following numbers:
1-512-338-4400 Austin, TX 78701
1-512-306-1354 807 Las Cimas Pkwy., Austin, TX 78746-5223
1-512-728-3653 - Porche_Davis@dell.com
I called the 338-4400 and that person in the middle of explaining my problem transferred me to Executive Customer Support. I have left a message and a phone number.
What I need so I was told is the following Dell Part # A0124471 Qty 2. Total Cost incl Tax. $160.24. Is there anyone anywhere in Austin, Texas can fix what should be a real minor problem. Just supply at no cost the correct amount of RAMS to play this or any other game that is available in the market.
This report was posted on Ripoff Report on 01/17/2005 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer/Round-Rock-Texas-78672/Dell-Computer-ripoff-the-send-you-a-computer-you-didnt-agree-on-to-purchase-Round-Rock-T-127765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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