March 25 2012
Dear Michael Dell,
I am once again contacting you regarding service tag 128XHS1. Unfortunately what I thought was a solution to a problem now has become a hobby for me.
I have been refused by your representatives to work with someone in the USA. Shannon Lambert responded to me by e-mail inferring that she would serve as a liaison if need be for an acceptable resolution this too has been denied as she refuses to return my calls and respond to emails.
As you know I have been forced to be serviced by Mr. Narayanan in India. I was offered a brand new system but denied the accruing tech fees I have incurred to make me whole.
I specifically asked for a system that would meet the minimum specifications that I originally paid for but was offered an inferior one. I thought that Dell would do the right thing which was to upgrade the hard drive to a 2Tb Raid 0 which would have been an upgrade from the 1. [continued below]....
.....5 Tb raid 0 that I purchased ( as you do not have this drive anymore). Instead I was sent a 2Tb single hard drive which is inferior to the one I purchased.
To make the matter worse I paid to have a tech come out again and on the review of the system it was pointed out to me that I did not receive what I thought I was getting. More disturbing is the fact that it was not a new computer. He took the side panel off to inspect it. What we found and documented with pictures is a testimony of not only how you view your clients, but your inferior quality control and the deception behind it.
1) Screws were lose on the video card support.
2) Dust/caked on dirt was on the video card stabilizer
3) Dust/caked on dirt on the CPU fan
4) Dust/caked on dirt on the side case fan
5) Dust all over the video card
6) Dust all over the mother board panel cover
7) Dust/caked on dirt between front panel and drive bays
To mention a few!
As a new PC purchase this is sub-par in terms of Quality Audit and cleanliness and it is quite obvious that this is in fact was not a new system. This being said I will be working very diligently on letting the public see your business practices and quality control.