• Report: #974676

Complaint Review: Dell Computer

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  • Submitted: Tue, November 27, 2012
  • Updated: Tue, November 27, 2012

  • Reported By: Daniel — Concord California United States of America
Dell Computer
Internet United States of America

Dell Computer Bait and switch scam , Internet

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I too received the following email from Dell 4 days after purchasing the Dell inspiron 14z for $299.99 on their Black Friday online sale 11/23/2012 which was for 3 hours starting at midnight. I had ordered and had confirmation within the first 1/2 hour of the sale. Upon receiving the email from Dell (see below)I called and got through to customer service after a two hour wait and they told me take what was offered or I could have $100. off any Dell Product.  The replacement Dell offered (inspiron 15) has a 4 hour battery life as opposed to the 7 hour battery life for the inspiron 14z and is regularly listed at $399.99.









 





Report: #974050



Complaint Review: Dell







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Dell Bait and switch , Internet


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Dell offered a half priced black Friday deal on a 14z @ $299 was $599



4 days later I get a bait and switch email:



Dear Valued Dell Customer, Thank you for your Inspiron 14z purchase on
Black Friday (235572381).  Unfortunately, due to overwhelming response
on that particular deal, the laptop was oversold and we do not have the
supply needed to fulfill all of the orders. We have an alternative,
equally exciting deal to make up for this inconvenience we are
replacing your order with the new, upgraded$399 Inspiron15at no
additional cost to you. The new Inspiron 15 has a larger 15.6 screen
and Windows 8, the latest operating system from Microsoft both
upgrades from the Inspiron 14z. Please see below for product details on
the Inspiron 15. We value you as a Dell customer and regret this
inconvenience.  We hope this opportunity to own the new Inspiron 15 at
the same price as the Inspiron 14z will be an acceptable solution.NOTE
in lieu of your current order, your new order is in the process of
being placed. We will email you no later than end of day Wednesday, Nov.
28 with your new order number and estimated delivery date - which we
currently estimate to be received before the holidays.If you have any
questions or wish to cancel this new order for the Inspiron 15, please
contact us immediately at 1-800-247-2076, ext.  4 (open from 8am to 9pm
CST).  We appreciate your patience and understanding and wish you very
happy holidays.Sincerely,Your Dell Team

Inspiron 15The Inspiron
15 features a 15.6" widescreen HD display, built-in Wi-Fi and Bluetooth
and new Windows 8 Operating System. The Inspiron 15 features the same
processor, memory and hard drive as the sold out Inspiron 14z (shipping
dates may vary, although current anticipated arrival falls before
December 25). Please note a few differences in the systems - the
Inspiron 15 does have a larger screen and weighs almost 1 pound more
than the Inspiron 14z due to its larger screen and has the upgraded
Windows 8 vs. Windows 7 operating system. Additional product features of
the Dell Inspiron 15 include:         2nd Generation Intel Core
i3-2350M (3M Cache, 2.3 GHz)         Windows 8, 64-bit,
English         4GB Single Channel DDR3 1600MHz         Mobile Intel
HM75 Express Chipset         Intel HD Graphics         15.6" HD
(720p) Truelife LED Display         (2) 2.0W speakers w Waves MaxxAudio
3         Up to 500GB4 SATA hard drive (5400RPM)         8x Tray Load
CD/DVD Burner (DVD+/-RW Drive)         6-cell (48WHr)
Battery         65 Watt AC Adapter         1.0MP HD Integrated Webcam
w/ built-in analog microphone         Dell Wireless card 802.11 b/g/n
(2.4G), BT4.0+HS         VGA Port         HDMI         USB
2.0         Ethernet / RJ45         Microphone Jack         Headphone
Jack         Kensington lock slot         3-in-1 Memory Card
Reader Dimensions & Weight         Height: 1.24" (31.52mm) front /
1.36" (34.53mm) back         Width: 14.8" (376.0mm)         Depth:
10.24" (260.0mm)         Starting weight of 5.2 lbs5 (2.4 kg)

This report was posted on Ripoff Report on 11/27/2012 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer/internet/Dell-Computer-Bait-and-switch-scam-Internet-974676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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