- Report: #967587
Complaint Review: Dell Computer
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| Dell Computer
Internet United States of America |
|
Dell Computer Unfair Service Charge Internet
*Consumer Comment: too quick on the rebutt kenny
*Author of original report: Withdrawing Complaint
*Author of original report: In case you missed the point
*Consumer Comment: A couple of things....
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I purchased a Dell (Windows 7 Inspiron 580 desktop) PC 2 years ago (December 2010). I had a perfectly functional (Vista) PC at the time, with software and files that I used every day, so I continued to use it for a while. After setting up the new PC in late 2010, I let it sit for 2 years. When I finally decided to switch to the newer machine today, Microsoft gave me a message at boot up that my copy of Windows was invalid (not genuine). Although I had a product key (on a label on my hardware), when I tried to re-register the OS, several messages indicated that it was counterfeit.
I called Dell support. My 1-year warrantee had expired. They were unwilling to help me unless I purchased a new 1-year support contract for $239. The technician guaranteed that they could get my PC running if I purchased the contract. So I agreed reluctantly.
The remedy was to reformat my PC and revert back to the factory settings. Those instructions would have taken less than half a page of text. Instead, the technician took me through it step by step and when the whole procedure was complete, I really felt ripped off.
Both Microsoft and Dell left a sour taste in my mouth and I view this as unethical business conduct.
I also tried to contact Dell management about this but I was unable to find any information that would enable me to do so, so thus this complaint on this site.
I called Dell support. My 1-year warrantee had expired. They were unwilling to help me unless I purchased a new 1-year support contract for $239. The technician guaranteed that they could get my PC running if I purchased the contract. So I agreed reluctantly.
The remedy was to reformat my PC and revert back to the factory settings. Those instructions would have taken less than half a page of text. Instead, the technician took me through it step by step and when the whole procedure was complete, I really felt ripped off.
Both Microsoft and Dell left a sour taste in my mouth and I view this as unethical business conduct.
I also tried to contact Dell management about this but I was unable to find any information that would enable me to do so, so thus this complaint on this site.
This report was posted on Ripoff Report on 11/10/2012 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer/internet/Dell-Computer-Unfair-Service-Charge-Internet-967587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
too quick on the rebutt kenny
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Sunday, November 11, 2012
if you would not be so quick on the rebutts, you would so much better
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What's this? #2 Author of original report
Withdrawing Complaint
AUTHOR: LB - (United States of America)
SUBMITTED: Sunday, November 11, 2012
I withdraw my assertion that I was "ripped off". I remain unhappy about the experience and I believe others may have similar experiences. I believe also that either Microsoft or Dell, or both, should inform customers that their software will become "counterfeit" if not used during a period of time (that time is still not clear). I still am amazed that this is possible and legal.
I also believe, given the solution to my particular problem, that a simple set of written instructions instead of having to sign up for a service contract would have been the appropriate way to provide customer service.
No further comments.
-- LB
I also believe, given the solution to my particular problem, that a simple set of written instructions instead of having to sign up for a service contract would have been the appropriate way to provide customer service.
No further comments.
-- LB
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What's this? #3 Author of original report
In case you missed the point
AUTHOR: LB - (United States of America)
SUBMITTED: Sunday, November 11, 2012
Ken, you missed a couple of details.
I bought a legal computer with a legal license of Windows. With or without warranty coverage, my license should not have expired. That's one against Microsoft. Having paid Dell for the computer, I should not have had to pay them another $239 to be informed that I can and should set my PC back to factory settings. They could have provided that information in a brief statement. Instead, I was on the phone with Dell for over an hour, which was a waste of my time and theirs.
I'm not sure what your definition of a rip off is. Dell made a little money off of this transaction but they will not get any more of my money. Assuming you have a stake in Dell, your rebuttal reinforces my opinion.
-- LB
I bought a legal computer with a legal license of Windows. With or without warranty coverage, my license should not have expired. That's one against Microsoft. Having paid Dell for the computer, I should not have had to pay them another $239 to be informed that I can and should set my PC back to factory settings. They could have provided that information in a brief statement. Instead, I was on the phone with Dell for over an hour, which was a waste of my time and theirs.
I'm not sure what your definition of a rip off is. Dell made a little money off of this transaction but they will not get any more of my money. Assuming you have a stake in Dell, your rebuttal reinforces my opinion.
-- LB
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What's this? #4 Consumer Comment
A couple of things....
AUTHOR: Ken - (USA)
SUBMITTED: Saturday, November 10, 2012
Your warranty was expired a year ago.
They DID get your computer fixed...right?
Your new warranty DOES cover you for that fix and a year in the future...right?
Where's the Ripoff?
They DID get your computer fixed...right?
Your new warranty DOES cover you for that fix and a year in the future...right?
Where's the Ripoff?
Respond to this report!
What's this? 
