- Report: #967587
Report - Rebuttal - Arbitrate
Complaint Review: Dell Computer
Dell ComputerInternet United States of America
Dell Computer Unfair Service Charge Internet
*Consumer Comment: too quick on the rebutt kenny
*Author of original report: Withdrawing Complaint
*Author of original report: In case you missed the point
*Consumer Comment: A couple of things....
I called Dell support. My 1-year warrantee had expired. They were unwilling to help me unless I purchased a new 1-year support contract for $239. The technician guaranteed that they could get my PC running if I purchased the contract. So I agreed reluctantly.
The remedy was to reformat my PC and revert back to the factory settings. Those instructions would have taken less than half a page of text. Instead, the technician took me through it step by step and when the whole procedure was complete, I really felt ripped off.
Both Microsoft and Dell left a sour taste in my mouth and I view this as unethical business conduct.
I also tried to contact Dell management about this but I was unable to find any information that would enable me to do so, so thus this complaint on this site.
This report was posted on Ripoff Report on 11/10/2012 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computer/internet/Dell-Computer-Unfair-Service-Charge-Internet-967587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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