- Report: #949881
Report - Rebuttal - Arbitrate
Complaint Review: Dell Computers Inc.
Dell Computers Inc.P.O. Box 80409 Austin, Tennessee United States of America
Dell Computers Inc. Warranty Scam Austin, Tennessee
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After a month or more of talking to Dell on the phone trying to fix this problem, which included totally wiping out all the files in my hard drive and re-setting my laptop back to the original factory three times, they sent me a box to return the laptop to them for repair. They insisted it was a software problem.
When they finally contacted me after looking at my laptop, they said the mother-board was damaged because it had a crack in the bottom which would cost me another $370.00 to fix. They said that the crack was caused by an accident or consumer abuse.
I told them to return my laptop unrepaired which I just recieved back today. My wife and I took a LED flashlight and a magnifying glass to see this "crack" they were talking about. I found no crack whatsoever! As of right now my consumer dealings with Dell are now totally over.
This report was posted on Ripoff Report on 10/02/2012 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computers-Inc/Austin-Tennessee-78708/Dell-Computers-Inc-Warranty-Scam-Austin-Tennessee-949881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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