- Report: #105670
Report - Rebuttal - Arbitrate
Complaint Review: Dell Computers
Dell Computers8801 Research Blvd. Austin, Texas U.S.A.
Dell Computers Pricing information not for customer, just trust Dell you getting a great deal, dude we don't have to let you know the breakdown of prices Austin, Texas
*UPDATE EX-employee responds: Products... I never stated that
*Consumer Suggestion: Try www.dell4me.com or www. dell.com
*Author of original report: Lucky, I consider myself lucky... when someone quotes me company policy and it is not logical - I question it
*UPDATE EX-employee responds: In Response... You got a great deal.
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My computer arrived with in a week and I had a friend set it up and am very pleased with the my purchase. I applied for my rebates on upgraded warranties and recieved them in a timely manner. On my packing slip and invoice it just list a lump sum, and called customer service and asked for a itemized invoice.
Dell sent a Electronic Certified Copy that list only the lump sum. The two 800 Numbers listed on my paperwork are no longer in service, so I called same number I placed my order.
I reached customer service explained what I wanted and was told that company policy did not allow the breakdown of pricing.I asked to speak to a supervisor was told they would tell me the same thing and I would have to hold for about 25 minutes, I asked to be called back and was told I would be called in two business days. That was 8-11-2004 and I am still waiting.
White Lake, Michigan
This report was posted on Ripoff Report on 08/27/2004 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computers/Austin-Texas-78758/Dell-Computers-Pricing-information-not-for-customer-just-trust-Dell-you-getting-a-great-d-105670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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