• Report: #317600

Complaint Review: Dell Computers

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, March 13, 2008
  • Updated: Sat, March 15, 2008

  • Reported By:auburn California
Dell Computers
dell.com Nationwide, California U.S.A.

Dell Computers Is A Ripoff Dell Computers California Nationwide

*Consumer Suggestion: Not a Dell person.

*Consumer Suggestion: Not a Dell person.

*Consumer Suggestion: Not a Dell person.

*Consumer Suggestion: Not a Dell person.

*Consumer Comment: Anonymous

*Author of original report: DELL.COM is a RIPOFF

*Consumer Comment: Anonymous -- The Truth

*Author of original report: DELL.COM ripped me off

*Author of original report: Dell.com Ripped me off Roxio 9 is a waste

*Consumer Comment: Anonymous ROR author does not provide enough information.

*Consumer Suggestion: what's going on with the computer?

*Consumer Suggestion: Anonymous

*Consumer Suggestion: Anonymous

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Dell Computers ripped us off.

We paid 826.00 for a computer that worked for 20days. On the 20th day i contact Dell.com. Dell.com wasted about 45 min and told me i had to purchase something else to make work?? So I did 106.00 it still did not work then Dell.com says to purchase something else so I did 53.00. Still not working finally they say there is nothing they can do for me. So I asked to cancel my order and return my Lemon of a Computer. Dell.com said NO you have to contact us before 21 days and cancel.

So I have a 1000.00 dollar paper weight because of DELL.COM.

The times that I did call they made me give them control of my computer and alls they did when they did that was make it worse.

Your Phone calls will go to India or some foreign place where they know very little english.

PLEASE IF ANYONE CAN HELP ME ANYONE I JUST DONT KNOW WHAT TO DO

Anonymous
auburn, California
U.S.A.

This report was posted on Ripoff Report on 03/13/2008 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computers/Nationwide-California/Dell-Computers-Is-A-Ripoff-Dell-Computers-California-Nationwide-317600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Dell Computers

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Not a Dell person.

AUTHOR: Robert - (U.S.A.)

I'm a self-employed computer consultant. I maintain my own knowledge base of problems and fixes.

Seems to me your computer has been corrupted. It worked for about 20 days - plenty of time for the system to become corrupted, especially if you use the internet without adequate security software and safe surfing habits.

Also, there have been issues with both Roxio software and Windows updates. I have witnessed a few times in the past where a windows update caused problems and I had to remove the update. This is why I have ALL updates, regardless of the software, set to MANUAL.

I was trying to help but as you correctly stated, you didn't ask for any help.

If you were here, I could very likely have your computer working in about an hour.

A possible solution for you would be to restore your computer to its original condition with the restore CD.

You could take your system to a competant computer person, such as myself, to get it working.

I could offer some more suggestions to you to get this resolved at no cost to you but I forget, you didn't ask for help.

At this point, with you accusing me of being a Dell "invester," I can only hope you enjoy your paperweight.

Good luck.
Respond to this report!
What's this?

#2 Consumer Suggestion

Not a Dell person.

AUTHOR: Robert - (U.S.A.)

I'm a self-employed computer consultant. I maintain my own knowledge base of problems and fixes.

Seems to me your computer has been corrupted. It worked for about 20 days - plenty of time for the system to become corrupted, especially if you use the internet without adequate security software and safe surfing habits.

Also, there have been issues with both Roxio software and Windows updates. I have witnessed a few times in the past where a windows update caused problems and I had to remove the update. This is why I have ALL updates, regardless of the software, set to MANUAL.

I was trying to help but as you correctly stated, you didn't ask for any help.

If you were here, I could very likely have your computer working in about an hour.

A possible solution for you would be to restore your computer to its original condition with the restore CD.

You could take your system to a competant computer person, such as myself, to get it working.

I could offer some more suggestions to you to get this resolved at no cost to you but I forget, you didn't ask for help.

At this point, with you accusing me of being a Dell "invester," I can only hope you enjoy your paperweight.

Good luck.
Respond to this report!
What's this?

#3 Consumer Suggestion

Not a Dell person.

AUTHOR: Robert - (U.S.A.)

I'm a self-employed computer consultant. I maintain my own knowledge base of problems and fixes.

Seems to me your computer has been corrupted. It worked for about 20 days - plenty of time for the system to become corrupted, especially if you use the internet without adequate security software and safe surfing habits.

Also, there have been issues with both Roxio software and Windows updates. I have witnessed a few times in the past where a windows update caused problems and I had to remove the update. This is why I have ALL updates, regardless of the software, set to MANUAL.

I was trying to help but as you correctly stated, you didn't ask for any help.

If you were here, I could very likely have your computer working in about an hour.

A possible solution for you would be to restore your computer to its original condition with the restore CD.

You could take your system to a competant computer person, such as myself, to get it working.

I could offer some more suggestions to you to get this resolved at no cost to you but I forget, you didn't ask for help.

At this point, with you accusing me of being a Dell "invester," I can only hope you enjoy your paperweight.

Good luck.
Respond to this report!
What's this?

#4 Consumer Suggestion

Not a Dell person.

AUTHOR: Robert - (U.S.A.)

I'm a self-employed computer consultant. I maintain my own knowledge base of problems and fixes.

Seems to me your computer has been corrupted. It worked for about 20 days - plenty of time for the system to become corrupted, especially if you use the internet without adequate security software and safe surfing habits.

Also, there have been issues with both Roxio software and Windows updates. I have witnessed a few times in the past where a windows update caused problems and I had to remove the update. This is why I have ALL updates, regardless of the software, set to MANUAL.

I was trying to help but as you correctly stated, you didn't ask for any help.

If you were here, I could very likely have your computer working in about an hour.

A possible solution for you would be to restore your computer to its original condition with the restore CD.

You could take your system to a competant computer person, such as myself, to get it working.

I could offer some more suggestions to you to get this resolved at no cost to you but I forget, you didn't ask for help.

At this point, with you accusing me of being a Dell "invester," I can only hope you enjoy your paperweight.

Good luck.
Respond to this report!
What's this?

#5 Consumer Comment

Anonymous

AUTHOR: Destructo - (U.S.A.)

Can you rephrase your last post? It doesn't make any sense, and is very difficult to understand.

If you're referring that I work for Dell, and continue to support them, you're wrong. I have nothing to do with Dell whatsoever, other than the fact I've purchased my last 4 PC's with them, and haven't had a problem.
Respond to this report!
What's this?

#6 Author of original report

DELL.COM is a RIPOFF

AUTHOR: Anonymous - (U.S.A.)

Well someone should tell the Truth you are not going to get it from DELL.COM


MORE TRUTH:
Everyone else this is what is going on the DELL.COM person that is leaving these messages is trying to get me mad and trying to get me to leave a nasty respond there for this DELL.COM person can contact Rip-off report and inform them that I am saying nasty things and have this whole report just disappear. But since I am right and what I am saying is the truth this person is not going to get that.

Once again: I already stated my case

When you hire cheap labor, you got to expect this.

Call DELL.COM tech support and you will see what i mean

Until next time DELL.COM investor.
Respond to this report!
What's this?

#7 Consumer Comment

Anonymous -- The Truth

AUTHOR: Destructo - (U.S.A.)

Well, we now see the truth! You've mentioned that Roxio isn't functioning correctly. What is new? Roxio has always had these problems, and unfortunately, you're addressing it with the wrong people. Dell only offers a limited version of Roxio on their system. If you're having trouble with Roxio, you need to contact ROXIO, not Dell.

Secondly, as the Roxio issue, the Windows Update issue isn't a Dell issue. If you can't download and install a Windows Update, again, it's not a Dell issue. You need to contact Microsoft.

Now, we know the truth, and that you're, infact, blaming Dell for a few issues that are completely out of their control.

I'm assuming they only give software support upto 21-days, which is completely understandable, as some people are FAR from being computer literate.

If you would like, you can send the PC my way, and I'll have it running within a day or two. These are minor issues, that can be solved pretty easily. I need a second PC, anyway.
Respond to this report!
What's this?

#8 Author of original report

DELL.COM ripped me off

AUTHOR: Anonymous - (U.S.A.)

You are right I did not disclose that info nor am I going too. I am not ready to disclose that information because you being a DELL.COM investor just want my info so you can piece together who I am that is the only reason

Neither one of those reports said I want to Help there for I know you are from DELL.COM. I have learned that DELL.COM will not help anyone after 21 days unless it is to get them to purchase something they don't kneed

DELL.COM ripped me off and I will not explain and disclose any info on this until I hire a Lawyer I mean I am out, 985 dollars. When I was waiting for my stuff to come I was not able to see or get any info on my purchase from DELL.COM nor did i get an email from them Yes I signed up and logged into an account.

I just tried to log on to DELL.COM and it would not give me my purchase history

DELL.COM tech support is cant understand most English Tech words I don't mean to be rude about that but they are just cheap labor and you get what you pay for.

DELL.COM employee's:
I will be back tomorrow so I hope to see another unhelpful reply that will only prove my case.

Thanks again DELL.COM for RIPPING ME OFF
Respond to this report!
What's this?

#9 Author of original report

Dell.com Ripped me off Roxio 9 is a waste

AUTHOR: Anonymous - (U.S.A.)

I purchased this computer 30days ago asked for help did not get it my computer can only get on to the internet now

DELL.COM DID NOT AT ANY TIME MENTION ANYTHING ABOUT A ONE YEAR. THE LADY (WHO SPOKE VERY LITTLE ENGLISH) SAID, It has been over 21 days and there is nothing they can do. I begged and pleaded for help and "SORRY SIR THERE IS NOTHING WE CAN DO IT HAS BEEN OVER 21 DAYS

Call dell.com tech support after waiting 15 to 20 min and then another 5 min on the phone with Dell.coms support team all that I am saying will be validated.

My First call with Dell.com.
When I purchased my "computer" from Dell.com it came with ROXIO 9 I tried reading the info for ROXIO Creator DE and could not figure it out. Since ROXIO Creator DE / ROXIO 9 are not a very good DVD burning tool I just brushed it off. I also very admin about keeping my computer up to date. So within the first few minutes of installing DELL.COM computer I went to the Windows Updates at that time it did its Updates But when I looked at the Details to the Updates I noticed a lot of FAILED UPDATES with DELL.COM. Day 5 updates tried and failed, Day 10 the updates fail again and so finaly on

Day 20 I make my first Call to DELL.COM tech Support after waiting for a very very long time I got someone to try and help I told him about the update problem and mentioned something about ROXIO 9 / ROXIO Creator DE not working. He told me if I wanted his help I would have to turn over control of my computer to him so I did. First He was very egger to get me to use ROXIO He spent a good 20min coming to the same conclusion I did. Then he spent a good 15 to 20 min trying to find out why I could not update my computer after a while he told me I had to upgrade and pay 106.00 so I did nothing happen.

Day 25 I called back after i installed my upgrades and it had no affect but wait this time I was locked out all together so they talked me into another 53.00 I was then able to get onto the internet. THAT'S IT! Not even the games in the program files work any more.


The issue about Soda or dropping the computer that would have been discovered when I made my first call and the so called DELL.COM tech Support person took over my computer.

What was i suppose to do NOT take DELL.COM tech support advise I told DELL.COM Tech Support I didn't have the money to keep purchasing items from DELL.COM. I was told if i did not take DELL.COM s advice there was nothing they could do for me. So they got me for 106. Then for another 53.

You got me good this time DELL.COM. I don't care if you believe me or not you must be an investor who got some of my money
thanks i hope your happy with yourself thanks for ripping me off

PS. I am sorry for all the typos I have no Word program even well I paid for one.
Respond to this report!
What's this?

#10 Consumer Comment

Anonymous ROR author does not provide enough information.

AUTHOR: Wilson - (U.S.A.)

Anonymous,

1. You did not state what did you buy from dell.com, a desktop or a laptop?

2. You did not state what exactly did not work? Hardware or software?

3. What did you buy for $106 and $53?

4. If the Dell hardware has a manufacturing defect then you are covered under the minimum 90-day warranty unless you purchased a longer warranty.

5. Computer manufacturer warranties never cover software or the operating system because users can accidentally load viruses, trojan horses and other malicious programs which can prevent the running of the Windows operating system.

6. FYI, call center employees for Dell do speak English. Just because they have an accent, American customers always insult the Indian call center employees. Call center employees can only diagnose computer problems based on the symptoms provided by the customers. If customers provide the wrong information then a wrong diagnosis would be made.

6. Many ROR readers will make false assumptions of rebuttal authors. I have never and do not work for Dell Computers. I am not Indian.
Respond to this report!
What's this?

#11 Consumer Suggestion

what's going on with the computer?

AUTHOR: Robert - (U.S.A.)

What was the problem that you called Dell on day 20?

What did you buy for $106?

What did you buy for $53?

What model Dell did you purchase?

From what little you told us, I'd guess that somehow your computer became corrupted and perhaps they sold you a firewall and anti-virus software, but that's a guess at this point. Dell computers used to come with bundled trial anti-virus and firewall software. Also, they used to offer one year tech support.

As to their phone support, yeah it sucks for consumers. Some years ago, Dell switched all their customer support to India. The enterprise customers revolted so that customer support for enterprise customers iwas RETURNED to the US but unfortunately consumer support remained overseas and is answered by someone who says something along the lines of "My name is John and I help you now."

I'm a computer consultant and I'm very curious as to what the problem is and what stuff they suggested you buy to fix it.

Thanks.
Respond to this report!
What's this?

#12 Consumer Suggestion

Anonymous

AUTHOR: Destructo - (U.S.A.)

What? Dell has a 1-year warranty on their product, even if you don't purchase the extra warranty they offer. Not to mention, within their 1-year warranty, they'll never tell you that you need to spend MORE money to get their product working. You're leaving out part of the story, such as "I dropped my PC," or "I spilled a drink on my PC." I don't believe this report at all, to be honest.
Respond to this report!
What's this?

#13 Consumer Suggestion

Anonymous

AUTHOR: Destructo - (U.S.A.)

What? Dell has a 1-year warranty on their product, even if you don't purchase the extra warranty they offer. Not to mention, within their 1-year warranty, they'll never tell you that you need to spend MORE money to get their product working. You're leaving out part of the story, such as "I dropped my PC," or "I spilled a drink on my PC." I don't believe this report at all, to be honest.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory