- Report: #755749
Report - Rebuttal - Arbitrate
Complaint Review: Dell Computers
Dell ComputersInternet United States of America
Dell Computers HACKED my computer for not subscribing to there service Internet
*Consumer Comment: Dell did not hack your computer
I assumed they would only discontinue and erase the datasafe backup program and files.
To my surprise they erased my personal files an removed my taskbar and startup and program menues. They even removed my all of my computer restore points'
I have contacted Dell support online and by phone and have been put on hold and disconnected or transferred from one department to another. then the last time I was transferred to the software department, after waiting almost an hour and no reply I hung up.
When trying to find ways to at least restore my taskbar I now get error messages that my computer is at risk and 8 of my drivers need to be updated or when I try to scan for problems I get an error has accurd message.
This I feel is in retaliation for not buying a service that has been shown to be worthless .
Dell has no right to remove any files from my computer other than those that they own outright.
Does anyone know if this is hacking or maybe even criminal mischief?
I am going to attempt to contact Dell for a possible solution but that's not looking very good.
This report was posted on Ripoff Report on 07/20/2011 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Computers/internet/Dell-Computers-HACKED-my-computer-for-not-subscribing-to-there-service-Internet-755749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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