Numerous complaints about service, multiple calls to support they all begin with a language barrier. Countless blue screen crashes, wireless printer that loses communication on a regular basis. When I originally purchased computers yes I was very foolish and ended up with a laptop with xp and a desktop model with vista. I purchased extended warranties on both machines. I thought I was protecting myself because things do break and electronics's do fail from time to time. But calling India is nothing but a waste of time. I probably called in 10-12 times after hours on the phone all they really want to do is disable a feature instead of properly fixing the problem.
I wrote a couple of letters to Michael Dell, didn't really expect him to get involved but I was hoping to receive a little better serve. wasn't really the case. Someone still from India claiming to be a senior service technician called during the normal work day which is exactly where I was at ((WORK)). She was told when I would be home no call back, I called to the number she left only made it to her voice mail and no return call, the next day go through the same procedure all over again.
This went on for about 2 weeks and I finally got tired of this BS and wrote a letter to the BBB of Austin, Tx. This at least got the technician from India again to call me when I was at home. He walked me through reestablishing communication with the printer which I already knew how to do. Didn't bother addressing all the blue screen crashes. Didn't even try to figure out why the printer would lose communication just wanted off the phone as quickly as possible.And then proceeded to ask me how good a job he was able to do for me. I was not impressed and.still with a language problem.
Well I've come to this conclusion Dell is nothing but a sales company service does not exists. When you call in to buy you might speak with some from Tx. or Ok. or some other area within the continental US but call for service and you better be able to speak the language of India.
I have found a computer repair person here locally to fix the problems I was having, they are also helping me to learn how to make some of these repairs myself. This is all done at additional expense to me, baring in mind I paid for an additional 3 years worth of warranty. And as it turns out they are authorized dell repair technicians. But I guess I wasn't a large enough customer to warrant receiving service from someone I could understand but more importantly actually fix the problems I was having. They tried to get repairs covered under warranty. It wasn't authorized so I paid
So in conclusion I would like to say never again will I consider buying dell. If they end up being the only computer company in the world I will do without. They do nothing except take your money. I am very disappointed in a company that I thought was from the United States, if he's so in love with India that's where Michael Dell should move his company at least then his customers will know who the will be dealing with. I guess we don't have anyone in this country with more than 4 million out of work that could learn how to make some of these repairs. It's too bad I'm still game fully employed because I'm learning to do most of this myself.