In May 2004, I spoke with Maryam Siassi at Dell. I made my Dell Dimension 8300 purchase over the phone. I took out an extended warranty (four years)which included in home technical support. The first week of receiving my Dell, I did not encounter any problems. It was the second week that my mouse did not function properly. I contacted their tech support in Malaysia. It was obvious that this person could not assist me, so he transferred me to another tech support person who had "training" in this area.
I spoke to yet another tech support person who stated I had a USB problem. We did some "troubleshooting" and appeared the problem had been remedied. Approx. a few days later, the mouse began to stutter. I contacted Tech Support, the tech support person feeling obviously frustrated and having a clue how to help...ordered me a new mouse. Within 3 days, I received this "new" mouse, and sent back the old one. After plugging in the new mouse, I realized there was not anything "new" about it. I had the twin!!
Then I went to install my Lexmark Printer, that is compatible with Windows XP, but the computer would not read the printer. I contacted Dell Tech Support, but they told me that they could not help me since it was not a Dell Printer. I contacted Lexmark, and they were at their wits end in trying to help me. Nothing worked! Soooooooooo, I purchased the All-In-One Dell Printer. The computer would not read that either. I contacted Dell Support, and after about an hour, we got the printer working.
I also was having difficulties installing Microsoft Greetings. When I mentioned this, I was told that Windows XP does not read older software. But this software, was not old! I even tried setting the computer to Windows 98 in Windows XP and nothing worked. I also reported that my mouse was not working. I was told that it was probably dirty and that I needed to take it apart. How does one take apart an optical mouse? Duh! My concerns went ignored, the tech support person stated that he would send me an e-mail so I could rate him, but never did.
I also sent an e-mail to Maryam Siassi who never responded. Printer running fine, but still having this stuttering mouse. Then a few weeks later, my Norton Antivirus corrupted. Just stopped running and received all kinds of error messages. I contacted Tech Support, where I spoke with Joseph who spent 2.5 hours on the phone with me to back up my registry and reinstall my Norton. The Norton would not reinstall. I also like to make mention that I wanted the full version of McAfee, not the 90 day version of Norton.
I had mentioned to Joseph that after backing up my registry, the software would not load to 100%, but 99%. He said, "I don't know what to tell you now." He mentioned that he wanted to research the problem and we scheduled an appointment for Joseph to return back to me that Monday at 7:00 P.M. Of course, Joseph never called. I contact Dell this week and got the run around. I requested to speak with Customer Service and I kept being routed to Financial Services.
I requested to speak with Customer Service and mentioned that I do not have any intentions of paying for this dell for it is nothing but a piece of junk, but was willing to make an exchange, then I would pay my bill in full. They told me I owe them 2015.00. I told them they are nuts! My computer cost 1500.00. They must have lost their minds at Dell. After a few choice words, I was transferred to Customer Service where I spoke with Lemaris Larrier. Whose e-mail address is Lemaris_larrier@dell.com. Ms. Larrier gave me her e-mail address, her Badge number 57149, her office number, 800-624-9897 x 17915.
And mentioned that they have been having a lot of problems lately. That she agreed that I needed to exchange the Dimension for one that would function properly. She gave me a case number # 74253531 and mentioned that she was filing the report and promised that someone would be contacting me tonight at 6:30. Of course, nobody did! Tomorrow I am contacting her, and if no results, I am contacting an attorney. How many complaints must there be, before a class action suit is filed against Dell Corporation? Enough is Enough!
Brooklyn, New York
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