- Report: #99991
Report - Rebuttal - Arbitrate
Complaint Review: Dell Corporation
Dell Corporationwww.dell.com Austin, Texas U.S.A.
Dell Corporation Liars! Austin Texas
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I spoke to yet another tech support person who stated I had a USB problem. We did some "troubleshooting" and appeared the problem had been remedied. Approx. a few days later, the mouse began to stutter. I contacted Tech Support, the tech support person feeling obviously frustrated and having a clue how to help...ordered me a new mouse. Within 3 days, I received this "new" mouse, and sent back the old one. After plugging in the new mouse, I realized there was not anything "new" about it. I had the twin!!
Then I went to install my Lexmark Printer, that is compatible with Windows XP, but the computer would not read the printer. I contacted Dell Tech Support, but they told me that they could not help me since it was not a Dell Printer. I contacted Lexmark, and they were at their wits end in trying to help me. Nothing worked! Soooooooooo, I purchased the All-In-One Dell Printer. The computer would not read that either. I contacted Dell Support, and after about an hour, we got the printer working.
I also was having difficulties installing Microsoft Greetings. When I mentioned this, I was told that Windows XP does not read older software. But this software, was not old! I even tried setting the computer to Windows 98 in Windows XP and nothing worked. I also reported that my mouse was not working. I was told that it was probably dirty and that I needed to take it apart. How does one take apart an optical mouse? Duh! My concerns went ignored, the tech support person stated that he would send me an e-mail so I could rate him, but never did.
I also sent an e-mail to Maryam Siassi who never responded. Printer running fine, but still having this stuttering mouse. Then a few weeks later, my Norton Antivirus corrupted. Just stopped running and received all kinds of error messages. I contacted Tech Support, where I spoke with Joseph who spent 2.5 hours on the phone with me to back up my registry and reinstall my Norton. The Norton would not reinstall. I also like to make mention that I wanted the full version of McAfee, not the 90 day version of Norton.
I had mentioned to Joseph that after backing up my registry, the software would not load to 100%, but 99%. He said, "I don't know what to tell you now." He mentioned that he wanted to research the problem and we scheduled an appointment for Joseph to return back to me that Monday at 7:00 P.M. Of course, Joseph never called. I contact Dell this week and got the run around. I requested to speak with Customer Service and I kept being routed to Financial Services.
I requested to speak with Customer Service and mentioned that I do not have any intentions of paying for this dell for it is nothing but a piece of junk, but was willing to make an exchange, then I would pay my bill in full. They told me I owe them 2015.00. I told them they are nuts! My computer cost 1500.00. They must have lost their minds at Dell. After a few choice words, I was transferred to Customer Service where I spoke with Lemaris Larrier. Whose e-mail address is Lemaris_larrier@dell.com. Ms. Larrier gave me her e-mail address, her Badge number 57149, her office number, 800-624-9897 x 17915.
And mentioned that they have been having a lot of problems lately. That she agreed that I needed to exchange the Dimension for one that would function properly. She gave me a case number # 74253531 and mentioned that she was filing the report and promised that someone would be contacting me tonight at 6:30. Of course, nobody did! Tomorrow I am contacting her, and if no results, I am contacting an attorney. How many complaints must there be, before a class action suit is filed against Dell Corporation? Enough is Enough!
Brooklyn, New York
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This report was posted on Ripoff Report on 07/21/2004 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Corporation/Austin-Texas/Dell-Corporation-Liars-Austin-Texas-99991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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