- Report: #136114
Report - Rebuttal - Arbitrate
Complaint Review: Dell Corporation
Dell CorporationOne Dell Way Austin, Texas U.S.A.
Dell Corporation ripoff defective products replaced by worse horrible customer service Austin Texas
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This complaint is regarding the Inspiron laptop. It was purchased in July of 2004, the hard drive crashed in Dec. 2004. We have spent countless hours with their "so-called" service techs, whom are not qualified to even handle the english language, let alone fix the problem. I have 2 separate case #'s, don't even know why they use them, since each new technician can't understand what was previously recorded.
After numerous attempts to re-install all programs, blah, blah, blah, hours that should have been spent by my daughter doing homework, and cell phone minutes that I should not have had to pay for, they finally sent out a new hard drive.
After more hours and more cell phone minutes and more calls with english language-challenged individuals, the "new" hard drive made the situation far worse, the computer was a mess of error boxes, no internet, a nightmare. This was due to a virus that was on the "new" refurbished hard drive. Another month goes by, I give up & purchase a NEW hard drive for $50+ less ($107 total)than they were going to charge me ($157 total)for the refurbished one if I did not send back the crashed one!
What a joke this company has turned into! After 3 months of headaches & expenses, I have learned & will spread the word to every living soul....DO NOT BUY DELL!!! You will regret it!
This report was posted on Ripoff Report on 03/23/2005 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Corporation/Austin-Texas/Dell-Corporation-ripoff-defective-products-replaced-by-worse-horrible-customer-service-Aus-136114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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