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  • Report: #128938

Complaint Review: Dell Corporation

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  • Submitted: Wed, January 26, 2005
  • Updated: Thu, April 21, 2005

  • Reported By:Greenport New York
Dell Corporation
dell.com , Texas U.S.A.

Dell Corporation ripoff Rond Rock Texas

*Consumer Comment: Dell will reap what it has sewed and that is RIPPING OF THE AMERCIAN PEOPLE will come back around three folds.

*Consumer Suggestion: Are YOU too cheap??

*Consumer Suggestion: I don't blame the Indians. I blame Dell. Here's why.

*Consumer Comment: Tech Calls routed to India

*Consumer Suggestion: This company is hanging themselves with their scamming ways. Thanks to this site, people are learning to avoid them.

*Consumer Comment: Your Story is my story

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Dell has the worst customer service. I ordered a computer system and the next day I canceled the order. They shipped the order anyway. I waited 6 weeks for them to issue a credit. They made excuses, did't know how to track a package or an order. I have spent so many hours trying to get a refund, I should send them a bill!!

D
Greenport, New York
U.S.A.

This report was posted on Ripoff Report on 01/26/2005 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Corporation/Texas/Dell-Corporation-ripoff-Rond-Rock-Texas-128938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Dell will reap what it has sewed and that is RIPPING OF THE AMERCIAN PEOPLE will come back around three folds.

AUTHOR: Maria - (U.S.A.)

INTERESTING!

Dear Sir, your comment is quite interesting however, too bad it is not true! The fact is that I paid close to 1,000 for extended warranties and the service remains the same "useless." But people why are you blaming the workers, they desparately need jobs and are only doing what they are told to do for the consumer "nothing," "stall," etc.

Dell is making out like a bandit on the backs of poverty based on their greed. They once had a decent product and then they saw $$$$ signs; and it is all about making the mighty buck, end of story! There is one light at the end of the tunnel, unfortunately, it will be on the backs of millions harmed prior to estopping their unfair and deceptive practices!

Dell will reap what it has sewed and that is RIPPING OF THE AMERCIAN PEOPLE will come back around three folds. The smart business woman/man keep their customers happy and in the long run has a lifetime business, Dell on the otherhand, although, has become a giant corporation, forgets what David did to Goliath!
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#2 Consumer Suggestion

Are YOU too cheap??

AUTHOR: Jim - (U.S.A.)

This is advice to all of you whining out there about the tech support in India...you should have purchased GOLD TECh support! It is based in the USA and you start of with advanced level techs, plus there is virtually NO HOLD time. Those of you who are complaining no doubt declined any additional waranty -"no, I'll just take what comes with the machine". None of the reps you ordered from recommened the "basic" support - I'm sure most tried to sell you the addtional warranties.

Hey - you get what you pay for - you pay .99 cents for a meal - you get a hamburger, not STEAK. You pay for coach class on an airline - you do NOT get to drink the free champagne and eat the catered meals. Are you all following me now? Not ONE person that I have sold the GOLD TECH support to has EVER complained - in fact - there have been nothing but accolaides from those customers.

Just a little info from a sales rep....
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#3 Consumer Suggestion

I don't blame the Indians. I blame Dell. Here's why.

AUTHOR: Paul - (U.S.A.)

The Indians try hard. They do speak some English, but they still have a strong accent that makes it hard for Americans to understand them.

Plus, how much help can they be if they can't see your computer?

The person above is right. They don't have American names. They have Indian names. But, they only use the American names to make it sound better to Americans.

Who would you rather talk to, Mike or Faroosh?

The name they use is not the problem.

The problem is that Dell is too damn cheap to buy American customer support. They buy this half-asses Indian nonsense. Even then, Dell won't let the Indians replace defective computers.

And, with new laptops starting at just $600, you can be sure they will barely last out the 90 day warranty.

A computer that busts after 60 days is no bargain! I'd much rather pay $1600 and get something that works trouble free for 5 years.

That way, I don't need customer support. So, I won't have to call to India.

Since all Dell is making is cheap trash that busts right away, I'll definitely avoid spending one dime with them.

Let's see if they're smart enough to figure out why sales are down 30%.
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#4 Consumer Comment

Tech Calls routed to India

AUTHOR: John - (U.S.A.)

Here is the lowdown on anykind of calls routed to India with DELL... Now keep in mind, this is not just Dell, there are many companies like this, HP is another one. Why are we as Americans supporting companies whom are taking American Jobs away from Americans and outsourcing to overseas. Its not that they are bad people or dont want to help us because I know they do and they try, but they can't speak English and there is a language barrier and we cannot understand eachother. Has anyone noticed that when your call goes to India the person that answers is of Indian descent and somehow by miracle has an American Name. There is a GOOD reason for this. Dell for instance, opens a Call Center in India, and when they do all of there hiring they give each person a list of American Names and they are told to choose one and this is to be your name and what you will be called while you are on the clock at working here. (I KNOW THIS FOR A FACT)... Is this not wrong and immoral or what??? So the only thing you can understand them saying is when they say their name. I think before we Americans buy a technology product we should do our homework and investigate what kind of support you get and where it is coming from... We should not be supporting cheap labor because in return you get cheap products, cheap support, and sometimes a big headache...

Someone please give me your insight and support on this that I have thrown out there...

Thanks Again,
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#5 Consumer Suggestion

This company is hanging themselves with their scamming ways. Thanks to this site, people are learning to avoid them.

AUTHOR: Paul - (U.S.A.)

I used to have a Dell notebook a long time ago. It was a pentium 166. What's that tell you about how long ago it was?

The notebook I had worked well. I bought it used and put hundreds more hours on it. Finally the screen wires broke in the hinge and the screen has a funny color.

Based on that, I would have bought another Dell.

But thanks to the badbusinessbureau, I see all the complaints about bad motherboards and zero customer service. Not to mention all the Indian excuses.

No, thank you! No notebooks. And none of the other junk they got going now. The notebooks may start around $600 now, but for that price I still expect a workable computer. A junker that burns up 90 days later is no bargain.
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#6 Consumer Comment

Your Story is my story

AUTHOR: Lisa - (U.S.A.)

The very same thing happened to me. I have spent so much time talking to non-english speaking customer care reps who have done nothing but give me the run around about when a credit would be issued to me. I can't understand why once Dell received the system back from me and it was documented, that the credit was not issued from that point. Why is it necessary to wait when Dell has the merchandise back. I have called and called and also gotten emails with case numbers that meant absolutely nothing.
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