Please do not allow yourself to be drawn into the Dell machine. They are not the company they once were on any level, but most importantly they have become a scam operation. They will say and do anything to get customers and then not follow through on their promises. There are many examples on this website alone, but also check out their own forums as well as comsumer complaints.com. I speak from personal experience and have been trying to sort out my problem with dell for over two years now and have currently found myself back where I started.
In brief, I was double billed for a computer. I paid cash by check (have cancelled check) and was fraudulantly charged on a DPA account that I opened only to get a discount on the computer. I have NEVER authorized any activity on this account under any circumstances. I have spent hundreds of hours on the phone and writing letters to every entity connected with dell, including all of their collection agencies (they have sent me to three). I have sent countless letters certified mail and have gotten back only two postal cards one with no signature and the other with an undecipherable signature.
PLEASE NOTE: Dell Inc. owns 70% of DFS and Cit Bank owns the other 30%. Dell keeps meticulous sales records on every transaction they make be it online or by phone. So when a dell rep tries to tell you they are separate from one or the other, don't believe it. They may have done some fancy work to make it appear that way, but in the end, they are all one and this includes the collection agencies they send you to as well. I was informed of this by one of the reps of one of the collection agencies that called me. The fact that they have set up their own collection agencies just to handle their accounts is very telling. I doubt that any legitimate collection agency would take these scam accounts. They would be afraid of being sued. Dell Inc. just wants to try to save their coporate image that is fast going down the tubes because of their fraudulant scams, bait & switch schemes and their outright cruelty to people.
This downward spiral that dell seems to be on all began a few years ago when Michael Dell apparently stepped down and his partner took over. I wonder why Michael Dell stepped down? I wonder if he has any part in what is going on in the company now? Whatever, we will surely never get even an ounce of truth from anyone at dell and this brings me to another point. There are currently two class action law suits going against dell - one in CA through Lerach, Coughlin, Stoia, Gellar and the other a federal case through Seeger Weiss, LLP. I URGE YOU TO LOOK THESE CASES UP IN ORDER TO GET INFORMATION THAT WILL HELP YOU FULLY UNDERSTAND HOW DELL REALLY OPERATES. These law firms would not have taken on these cases unless they believed they would win. What they have to say is true. I also urge you to try to get your stories out to the media (The bigger the better). This will help everyone's cause. Because Dell spends enormous amounts of money on advertising and there are still way to many people who see these advertisements and who will get tricked into one of dells scams because they do not know what dell has become.
Have you read some of dells rebuttals on this site? On one the dell rep actually called the customer an idiot and a liar. What kind of company would have reps like that? The word SLEEZE comes to mind when I think of that.
There are a number of good computer companies out there that make good products. Also search your local communities for small companies that build computers to your specifications for some very good prices.
Good luck to anyone who is trying to resolve an issue with dell and at all costs, do no further business with them. And for those of you who have not yet gone dell, TAKE HEED AND DO NOT HAVE ANY DEALINGS WITH DELL.
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