- Report: #571031
Report - Rebuttal - Arbitrate
Complaint Review: Dell - Dell Financial Services
Dell - Dell Financial ServicesPO Box 81577 Austin, Texas United States of America
Dell - Dell Financial Services Deceptive Lease Practices Austin, Texas
*Author of original report: Update
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When I leased the pc's, I ordered 7 workstations but only 5 monitors since I already had 2 good ones. When I received the return list, it listed 7 monitors for return. So, not only have I been paying to lease 7 monitors for the past 3 years when I only had 5, I now have to purchase the 2 that I never received.
I've made a couple of calls to India to discuss the situation but have been told that "the system" states that I have leased 7 monitors and there is nothing that can be done. It doesn't matter that I have made all of my payments on time (close to $10,000) and purchased several peripherals from Dell over the years. Dell won't take my word that I never received the 2 17" monitors that I have leased and will now purchase at an inflated price.
Instead they have chosen to lose me as a customer because of an error that someone made when processing my order 3 years ago. If anyone is considering leasing from Dell, DO NOT DO IT!!!
This report was posted on Ripoff Report on 02/17/2010 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Dell-Financial-Services/Austin-Texas-78708/Dell-Dell-Financial-Services-Deceptive-Lease-Practices-Austin-Texas-571031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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