• Report: #574101

Complaint Review: Dell - Dell Financial Services

  • Submitted: Tue, February 23, 2010
  • Updated: Tue, February 23, 2010

  • Reported By: Meg — United States of America
Dell - Dell Financial Services
PO Box 81577, Texas United States of America

Dell - Dell Financial Services Poor record keeping, bills not mailed to correct address PO Box 81577, Texas

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This complain is regarding Dell Financial Services (DFS), and not the technical/sales part of Dell.  
I opened a Dell Preferred Account several years ago when I lived at another address.  



I paid off my account, and did not use it for a year or so.  I moved during this time period.  I ended up making another purchase on the account.  It may have been my misunderstanding, but when talking with the people at Dell (sales)and making my order, I was under the impression that they were changing my billing information to reflect my change of address, and assumed that I would receive my Dell Preferred Statement at my new address.  Ok, I know what they say about assuming, but I just want everyone to know that they have to be really careful about dealing with Dell and Dell Financial Services.  They do not appear to share information like I thought, so you have to be absolutely sure that both have your correct information



In short, I ended up having late fees because my new statement was not sent to correct address.  I realized that this was mostly my fault, since I had not checked that Dell and DFS had my new contact info.  So I called DFS to make the appropriate change of address, and accepted the late fees without contest.



However, they have not changed my mailing address, even though I have called to make this change twice now.  When I access my account online, my address is correct, but when I call to verify, they still show my old address.  Seems like their different types of record keeping are not being kept in sync.  



I just tried switching to PAPERLESS billing online to circumvent the mailing address problem altogether.  GET THIS:  I clicked on the link which *clearly* said "switch to paperless billing".  I check my email a few minutes later, to find an email from DFS which tells me (and I quote) "You have UNENROLLED your account from paperless statements. Effective immediately, all new billing statements will be mailed to the address on file."  

Just to be clear, I told it to enroll me in paperless billing and it UNenrolls me in paperless billing.  WTF?  



So, I have decided I just need to remember to regularly log into my online account and check if bills are due.  I can't rely on them for any notification.  I will pay it off and never use again.  



I realize that when I use a credit account, that it is my responsibility to pay.  But I also feel that a company has a certain amount of responsibility to send you bills in an effective and accurate manner, assuming you have provided them with the means to do so.  I would not use this as an excuse for non-payment, but I will not be using that account anymore.  



Given their poor record keeping, I would not be surprised if more egregious errors are not occurring.  

This report was posted on Ripoff Report on 02/23/2010 11:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Dell-Financial-Services/PO-Box-81577-Texas-78708-1577/Dell-Dell-Financial-Services-Poor-record-keeping-bills-not-mailed-to-correct-address-574101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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