ED Magedson – Founder
Dell - Dell Financial Services1 Dell Way Round Rock, Texas United States of America
I signed up for a hardship repayment program through Dell Financial Services. Due to hard economic times. Dell offered a reduced interest rate for set period of time as long as you maintain the minimum monthly payments. I have followed their obligations exactly.
After reviewing my most recent credit report I noticed they have been putting in inquiries every month on the negative side of my report. They have also sent bills indicating that I am deliquent.
"Your account is three months past due and your credit privileges have been suspended. Please pay the Minimum Amount due. We have told a credit bureau about a late payment, missed payment or other default on your account. This information may be reflected in your credit report. If you have already sent us this payment, thank you"
I have all 3 statements that indicate a payement and oddly no late payment charges.
I have been calling the hardship dept at Dell 866-909-2044 for the past 4 days and all I get is a recorded message:
"This department is in a meeting, please call back in two hours"
"This deparment is currently closed. Please call back tomorrow"
Or yesterday 10/21/09 I called from work and left it on speaker phone for 1 hour with no answer.
I have even called their standard number 1-800-283-2210 and they keep transferring me to the number above and will not listen tom my situation.
Someone contact me from Dell immediately!
John D.(((ROR REDACTED)))
This report was posted on Ripoff Report on 10/22/2009 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Dell-Financial-Services/Round-Rock-Texas-78682/Dell-Dell-Financial-Services-Dell-Computers-Dell-Inc-Dell-Preferred-Account-Any-513177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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