ED Magedson – Founder
Dell - Dell Financial Servicespo box 6403 carol stream, IL 60197 Internet United States of America
I had an alienware Titanium account, that apparently dell consolidated into dell finances and closed all the alienware accounts, they said they sent me a letter however, i think i would have said something had i seen one..
Now i still must make payments on this account, however since it is a closed account... i can not use the online services to do it. i must mail in the payment or call in the payment. I called up and the automated system indicated it needed to send me to a representitive.
I explained to the representitive i would like to make a payment. he was more then happy to assit me but then indicated a processing fee of $14.95 would be applied to make the payment.
A 15 dollar service charge.... to make a 50 dollar payment.. how can this be justified.. how can it be legal .......
When he noted my freaked out tone about the cost of making a pay by phone he said you can do it for free from the automated system... and kept repeating that to me after i told him thats how i got to him in the first place.
Oviously i am going to mail in the payment and keep the 15 bucks in my pocket but i needed to complain someplace so here it is...
This report was posted on Ripoff Report on 03/19/2010 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Dell-Financial-Services/internet/Dell-Dell-Financial-Services-Alienware-computers-Extreme-processing-fees-to-make-a-paym-583050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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