ED Magedson – Founder
Dell - Dell Financial Servicespo box 6403 carol stream, IL 60197 Internet United States of America
I had an alienware Titanium account, that apparently dell consolidated into dell finances and closed all the alienware accounts, they said they sent me a letter however, i think i would have said something had i seen one..
Now i still must make payments on this account, however since it is a closed account... i can not use the online services to do it. i must mail in the payment or call in the payment. I called up and the automated system indicated it needed to send me to a representitive.
I explained to the representitive i would like to make a payment. he was more then happy to assit me but then indicated a processing fee of $14.95 would be applied to make the payment.
A 15 dollar service charge.... to make a 50 dollar payment.. how can this be justified.. how can it be legal .......
When he noted my freaked out tone about the cost of making a pay by phone he said you can do it for free from the automated system... and kept repeating that to me after i told him thats how i got to him in the first place.
Oviously i am going to mail in the payment and keep the 15 bucks in my pocket but i needed to complain someplace so here it is...
This report was posted on Ripoff Report on 03/19/2010 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Dell-Financial-Services/internet/Dell-Dell-Financial-Services-Alienware-computers-Extreme-processing-fees-to-make-a-paym-583050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.