• Report: #360234

Complaint Review: Dell Financial Corp.

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  • Submitted: Thu, August 07, 2008
  • Updated: Thu, August 07, 2008

  • Reported By:Greenwich Connecticut
Dell Financial Corp.
P.O. BOx 6403 Carol Stream, Illinois U.S.A.

Dell Financial Corp. DELL FINANCIAL CORP. SENT ME A USED COMPUTER BUT NEVER ADJUSTED MY ACCOUNT Carol Stream Illinois

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financed a Dell laptop. The laptop was defective. I had trouble with it from the minute I got it. I contacted Dell many, many times via email, phone, letter etc. I was finally told that perhaps there was a virus in it. I then purchased a Norton Antivirus Software from Dell hoping to correct the problem.

Finally, after a year of unsatisfactory use of the laptop Dell provided me with the packaging to return the computer to them. They replaced the computer with a less expensive, refurbished computer. They did not adjust my account though. I feel that since I financed a $900 "new" computer and since Dell chose to send me a "refurbished" computer that cost less than the one I financed ($600) that my account with Dell Financial should be adjusted to the price of the computer I have in my possession. Since I no longer have the $900 computer, why should I be charged for it?

It's that simple.

For some reason no one at Dell seems to understand that a customer should not be charged for something they no longer have in their possession.

Donna
Greenwich, Connecticut
U.S.A.

This report was posted on Ripoff Report on 08/07/2008 06:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Financial-Corp/Carol-Stream-Illinois-60197/Dell-Financial-Corp-DELL-FINANCIAL-CORP-SENT-ME-A-USED-COMPUTER-BUT-NEVER-ADJUSTED-MY-AC-360234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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