- Report: #420538
Report - Rebuttal - Arbitrate
Complaint Review: Dell Financial Services
Dell Financial ServicesPO Box 81577 Austin, Texas U.S.A.
Dell Financial Services Dell charged me & turned me over to collection without notification! Austin Texas
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I have spent over 4 hours on the phone with Dell Financial Services trying to resolve this issue. I have been lied to by 6 different DFS employees. They said after the first call that the matter was "under investigation" and I would get a call back within 24-48 hours.
After 8 full days, no call ever came. I have written a formal letter of complaint/dispute to Dell and have copied the Texas Attorney General on this letter. The point of this complaint is that NEVER, with any type of correspondence, was I notified by DFS that my account had been reopened and parts had been charged to it. NEVER! NEVER! NEVER NOTIFIED!
My otherwise above average credit report has now suffered a rather large blemish because of DFS.
I do not understand how businesses that practice this type of unethical, unprofessional, completely incompetent, inaccurate type of business/billing practices are allowed to remain open. Isn't there a law somewhere against this type of business practice?
This report was posted on Ripoff Report on 02/05/2009 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Financial-Services/Austin-Texas-78708/Dell-Financial-Services-Dell-charged-me-turned-me-over-to-collection-without-notificatio-420538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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