• Report: #420538

Complaint Review: Dell Financial Services

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  • Submitted: Thu, February 05, 2009
  • Updated: Thu, February 05, 2009

  • Reported By:Edmond Oklahoma
Dell Financial Services
PO Box 81577 Austin, Texas U.S.A.

Dell Financial Services Dell charged me & turned me over to collection without notification! Austin Texas

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On May 24, 2008 I ordered $267.95 worth of parts from Dell. I gave them a credit card number to pay for the parts. In January 2009 (8 months later!) I received a collection notice from an outside collection agency for non-payment of my Dell account in the amount of $529.76. I had NEVER received a statement, billing notice, notice of collection or ANY type of correspondence from Dell Financial Services indicating that my CLOSED/PAID OFF Dell account had been charged!

I have spent over 4 hours on the phone with Dell Financial Services trying to resolve this issue. I have been lied to by 6 different DFS employees. They said after the first call that the matter was "under investigation" and I would get a call back within 24-48 hours.

After 8 full days, no call ever came. I have written a formal letter of complaint/dispute to Dell and have copied the Texas Attorney General on this letter. The point of this complaint is that NEVER, with any type of correspondence, was I notified by DFS that my account had been reopened and parts had been charged to it. NEVER! NEVER! NEVER NOTIFIED!

My otherwise above average credit report has now suffered a rather large blemish because of DFS.

I do not understand how businesses that practice this type of unethical, unprofessional, completely incompetent, inaccurate type of business/billing practices are allowed to remain open. Isn't there a law somewhere against this type of business practice?

Sandra
Edmond, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 02/05/2009 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Financial-Services/Austin-Texas-78708/Dell-Financial-Services-Dell-charged-me-turned-me-over-to-collection-without-notificatio-420538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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