• Report: #454161

Complaint Review: Dell Financial Services

  • Submitted: Thu, May 21, 2009
  • Updated: Tue, July 14, 2009

  • Reported By:atlanta Georgia
Dell Financial Services
P.O. Box 6403 Carol Stream, Illinois U.S.A.

Dell Financial Services - Fraud They Never Sent Statement And Want Late Fee Charge Very rude customer service, will not listen , will not let me speak to supervisor Carol Stream Illinois

*UPDATE EX-employee responds: Useful info

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Dell Financial Say they sent me a statement dated APr 18,2009 , which I never received, I received a call on May 19 th that I have a payment due, So I log in to my online account and see there are 2 statements one from Apr 13,2009 and one May 13,2009 none of which I received at all, I had made a purchase of 69.45 which was due payment in Apr 13, 2009 statement, In May they added 11.32 more as it was not paid how will I pay if don't receive any statement from Dell I called and tried to speak to Supervisor but they will say supervisor can not do anything you have to pay every thing I told them I am willing to pay 69.45 , I don't want pay late charges as I never received any payment they will not listen

Guys stay away from DFS, never use their services they are rip of , rude customer service






Sandy
atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 05/21/2009 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Financial-Services/Carol-Stream-Illinois/Dell-Financial-Services-Fraud-They-Never-Sent-Statement-And-Want-Late-Fee-Charge-Very-ru-454161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Dell Financial Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Useful info

AUTHOR: Thejawsman - (U.S.A.)

As a former employee of a collection agency that does business with DFS, there are A LOT of customers who don't receive their billing statements. Although I can't really quote you a percentage, there was a lot of DFS customers I had spoken with who had not received billing statements. And this wasn't because they moved recently.

Whether it's intentional or their mail service is just atrocious, I can't be sure. I do remember one of my managers telling me that it was DFS business strategy so they could make more money off of late fees and interest. (I neither dispute nor support that statement)

Also I heard of multiple cases where the DFS customer service people were told of a change in the address and somehow the change never went into the system.

Best thing here is to be on top of your finances...Dell may tell you to wait for a billing statement, but don't. If your due date passes, you get a late fee whether you received a billing statement or not. The amount of the late fee depends on your overall balance.

I will say that DFS has been FAR more generous these past few months in granting individual collectors the authority to waive late fees. However, they need to hear your objection to late fees BEFORE they grant you that waiver...
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X