• Report: #631388

Complaint Review: Dell Financial Services

  • Submitted: Fri, August 13, 2010
  • Updated: Fri, August 13, 2010

  • Reported By: Sharlene — Puyallup Washington United States of America
Dell Financial Services
One Dell Way Round Rock, Texas United States of America

Dell Financial Services sucks and should be stopped from their unfair business practices! Round Rock, Texas

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I had purchased a computer for my daughter so she could take online college classes and so she could get her degree. She made the payments until her fiancee was laid off. When I talked to Dell Financial they enrolled me into a hardship program where they would take $54.00 out of my checking account each month with the first payment to start up the program taken in April and monthly starting in July. Nothing was taken out in July. I received a phone call from Premiere Financial on 8/12/10 and they told me that Dell had turned the account over to them. I called Dell Financial and was told I had defaulted on the program and it was sent to collection. Now I found out that they were only taking the first payment out of my checking account, and I was to send the rest after I got my statement.  What statement?? I never received one. I was not told this in the first telephone conversation with Dell, I had my husband listen on the other phone so I have a witness. We both were led to believe it was being taken out of our checking account each month.   The person I talked to claimed that a statement was sent to my address. I never received a statement or any correspondence from Dell regarding this matter until yesterday. I received a letter saying that the terms of the hardship agreement had changed. The only change in this letter compared to the one I received in April is if for any reason, I am removed from the program the APR of 29.99% will be applied to the balance and late fees will be added.  If I recieved one letter postmarked August 9, 2010 then why did I not received these statements they claim they sent. When I talked to the person at the collection agency he said this is not the first time this has happened on a Dell account. There is something not right. I believe they did not have any intention of honoring our agreement and it was a bait and switch tatic so they could add all these other fees before they turned it over for collection. I have filed a complaint with the Texas BBB. I am also looking into taking legal action against Dell. Heck I would be happy if I clould just send back the garbage computer I got from them and call it paid off. 

This report was posted on Ripoff Report on 08/13/2010 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Financial-Services/Round-Rock-Texas-78682/Dell-Financial-Services-sucks-and-should-be-stopped-from-their-unfair-business-practices-631388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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