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  • Report: #594902

Complaint Review: Dell Inc., USA

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  • Submitted: Tue, April 20, 2010
  • Updated: Fri, April 23, 2010

  • Reported By: HENI — South Padre Island Texas United States of America
Dell Inc., USA
round rock, texas, 78682 Internet United States of America

Dell Inc., USA Consumer fraud Internet

*UPDATE EX-employee responds: Keep on trying

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I bought a Dell XPS M1530 laptop in march 2009 with a 3 year warranty, customized.In 5 month the harddrive broke along with the speakers (my computer froze and I lost ALL the data), after replacement made 5-6 months later it froze again and the motherboard was exchanged along with a new charger. 2-3 weeks later it froze again and the mother board is probably broken again and half of the keyboard is not working either. I paid $995 for this computer which should work at least a full year with no problems. I believe Dell sold me a faulty computer and now keeps replacing parts with refurbished parts and when I started to complain really hard, they offered to replace my computer for another refurbished one which I thought is completely unacceptable and unprofessional. I want my full refund because the product is faulty and service awfull. I called all departments and they said, refund is not an option and adviced me to go to technical support and get it fixed, which I tried and it did not work. I feel I`m in a magic circle and I think this is fraud, to sell someone something bad and later not taking responsibility for it. Shame. And I`m very very dissapointed and helpless what to do next. I really want my money back!


This report was posted on Ripoff Report on 04/20/2010 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Inc-USA/internet/Dell-Inc-USA-Consumer-fraud-Internet-594902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Keep on trying

AUTHOR: A. - (U.S.A.)

Yes, that's the standard answer after an initial 30 to 90 day grace period (depending on who's doing the telling). After that, the only offer presented is a refurbished system - take it or leave it. I wouldn't want to inherit someone else's problematic return, so my choice would be to have them replace the Processor, Heatsink, Motherboard, RAM, and Hard Drive - which should fix ANY issues. (I'm thinking it's a processor/heat sink or even a RAM issue, which they do not change in a motherboard replacement.) If it does not, they are using bad parts to replace bad parts, and you should keep complaining until you get a new system. It CAN be done, I used to do tech support for Dell. It's just not encouraged in any way, and has to be authorized by a manager. Next time, buy a Toshiba. :)
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