- Report: #879040
Report - Rebuttal - Arbitrate
Complaint Review: Dell Inc.
Dell Inc.1 Dell Way, Round Rock Texas 78682-0001 Round Rock, Texas United States of America
Dell Inc. Tech support couldn't fix my problem so I had to get and pay for local support. Round Rock, Texas
*UPDATE Employee: Not calling you a liar, but...
*Consumer Comment: Local Tech?
I called tech support and they ran a hardware scan. It passed and they told me it had to be a software problem. They said to restore the computer to the factory state and that would fix it.
The restore didn't do anything.
I grew so frustrated that I called a local rep. He spent 4.5 hrs. on my computer and found it didn't have a genuine Microsoft operating system installed. He installed a geuine operating system and it cured all the problems except cd/dvd rom problem.
When I called Dell support back the tech said that Dell didn't send computers out without genuine operating systems. I offered him the local techs. phone number to verify and he didn't want it. It was if he was calling me a liar. I had them send out one of their techs to replace the cd/dvd rom.
He replaced it and only tightened the screws on the case thumb tight so I had get a phillips screw driver and tighten it myself.
Tech support called back to have me rate my experience with Dell. I told them everything. They told me they'd send me out a free thumb drive which they never have.
I will never buy another computer from Dell!
This report was posted on Ripoff Report on 05/06/2012 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Inc/Round-Rock-Texas-78682-0001/Dell-Inc-Tech-support-couldnt-fix-my-problem-so-I-had-to-get-and-pay-for-local-support-879040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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