- Report: #661530
Report - Rebuttal - Arbitrate
Complaint Review: Dell Inc.
Dell Inc.One Dell Way Round Rock, Texas United States of America
Dell Inc. Horrible Customer Service and Refusal To Stand Behind Their Products Round Rock, Texas
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I fought that only because with all the trouble I had, I felt it was fair to get a brand new one. Finally they agreed. I got that replacement laptop but found they sent me the wrong charger. The replacement laptop was a Studio 1555 that needed a 90 watt charger and they sent me a 60 watt. After my bad experience with Dell I chose to buy the charger on my own. I also did try to tell them what happened but they refused to help me so I gave up. Shortly after that the battery died. I called Dell Inc. and all they did was transfer me for 2 hours from person to person. Nobody seemed to want to help at all. They were rude and I didn't appreciate as a customer to be treated that way. One person told me that I did not buy anything from Dell and therefore they can't help me.
I BOUGHT the original laptop from Best Buy but it was their product. Dell refuses to stand behind their product and take responsibility. All they know how to do is be rude and disrespect their customers. The man said that I didn't buy directly from Dell and all Dell has been doing is helping me. Well duh! It's THEIR product. They should help. Out of all the laptops I could've bought, I chose Dell. Isn't that enough for them to want to satisfy the customer? It's disgraceful and unacceptable. Something needs to be done because I am not the only one who has suffered with bad customer service. Why should we as customers stay loyal to a company that obviously can care less if they have unsatisfied customers. Now I have to shell out a lot of money to replace a battery that's defective after only 6 months.
It's not acceptable at all. When a customer calls a company about their product, they should be willing to do anything to help them and satisfy them. Why should I have to go through all of this trouble when I did nothing to cause it? The laptop and the battery were defective and now Dell refuses to resolve the problem. It's a shame that they're allowed to continue doing business despite their horrible business practices. Someone needs to stand up and open everyone's eyes to make them see that Dell needs to change things or they're going to lose a lot more customers. Word of mouth is a powerful thing.
This report was posted on Ripoff Report on 11/13/2010 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Inc/Round-Rock-Texas-78682/Dell-Inc-Horrible-Customer-Service-and-Refusal-To-Stand-Behind-Their-Products-Round-Rock-661530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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