Dell Inc. dell.com
Dell Inc. Products And Services created multiple accounts w/ duplicate orders/charges. Laptops stopped working less than a week. dell.com Nationwide
I bought an XPS laptop and a mini 9 from dell. I was pleased w/ the mini 9 so I purchased two more for my kids online. I got an email saying that the order did not go through. I talked to someone in customer service and discoved that it was due to my bank limit for dailey spending. I called the bank and got the limit raised for the purchase. I recieved another email saying that again the bank did not allow it to go through. I called customer service again and they put the order through over the phone and charged to my discover card instead of my visa debit card. this was around the 7th of Feb.
On Feb 26th I got an email saying that my product was shipped. I kept getting email about this. I recieved 3 mini 9 laptops on feb 27. I checked my bank records and charges were taken out of my account as well as on my discover card. The duplicate order of laptops and accessories caused my bank account to be overdrawn. No one at dell would assist me w/ this issue nor could they explain how I was give three customer account numbers and duplicate charges. They stopped the other duplicate charges from going through and rather than refund the money to my visa debit card as I requested, they refunded my discover card. I had opened the boxes of laptops recieved looking for the correct ones and there were two red and one pink. One red didn't work so I sent that one back because I only ordered 1 red and 1 pink.
Less than a week later both mini 9 have stopped working after using for less than 30 minutes. ( I was the one using both of them during this time, trying to get the DVD driver that I purchased as accessories installed. Not only did the laptops stop working but the dvd drivers never worked. On w/ not power on at all and the other will not open. This was on Friday 3/6. Today 3/9 I get an email saying that the duplicate charged laptop and accessories (1 of 2 boxes) were recieved and it will take up to 30 buissiness day to recieve a refund. No one is willing to pay the overdraft fees from my bank (>$200.00) which were cause because of their mess up. I now am having a problem w/ my XPS laptop. when using it the plug seemed to be overly hot, so I turned it off and unplugged it. when it cooled I plugged it back in and turned it back on and have found that the driver that contained my wireless internet is no longer found not is the fingerprint logon. What is going on w/ these Dell Products and customer service.
The only employee that would give me his name and customer ID # was Charles #106230. He as well as all the other (poorly English speaking) customer service employees refused to give me his manager/bosses name and refused to transfer me to a higher manager. I am very upset about all of this. I have reported this issue to the BBB, but that was before the two mini 9's stopped working and the XPS started having problems. If there is a lawyer that can assist me w/ this issue I would greatly appreciate it. I am now going to spend the next few days trying to get through to someone that can help me send back all products and accessories purchase for a 100% full refund. If anyone can help w/ that also I would be greatful.
Thanks for reading my report.
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