After "special handling" by sales rep. Cody Bailey (due to on line sales reps failing to answer questions) I purchased a new Dell Vostro 260 with 3.30GHZ processor, Windows 7 Home Premium 64 bit OS, 4.00GB memory. The computer supposedly had a 3 year warranty. However, what arrived was slower than my old computer (which has a much slower processor)and even worse virtually all on line downloads are rejected as "invalid"(common sites such as Adobe reader). And I soon learned there was no warranty at all.
Support services first tried to have me pay some foreign speaking "third party" money to "scan for viruses". Dell installed Trend Micro "free for fifteen mos." thus should not have been viruses and I certainly should not need to pay for such a scan. Next complaint for support brought an obnoxious male insisting I should try reinstalling the entire operating system. Meanwhile Cody Bailey began to insist I needed to return this computer within 21 days permitted and accept restock fees and unlimited deductions for having used the computer at all. Dell refused to do anything to try to determine why the computer had problems although they had claimed the warranty even covered for in home service. I even asked for locations of certified Dell tech places so I could take it for service under warranty and they claimed to not have any such places anywhere. Requests for American handling and real service versus harassment and repeated attempts to make me pay Dell and/or their third party contractors. Cody Bailey referred the issues to the Dell unresolved issues department five times only to find out a case number had not even been assigned therefore I could not access that department.
I am looking for others with similar Dell problems and I have informed Dell I will contact FTC, DOJ, and other entities as I feel they are ripping others off as well with bad products, claiming to have warranties and then no support under warranty whatsoever unless more money is given to someone by the purchaser. I also know they have certified technicians so why was I told they do not? Apparently they make money by having the purchaser ship computers back at the purchaser's expense and charging the purchaser for restock and having tried to use the "new" computer.
Thus far I cannot submit a review of the computer on the Dell site. I assume they have me blocked and I will have to go in under a different name.