• Report: #914290

Complaint Review: Dell computers

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  • Submitted: Thu, July 19, 2012
  • Updated: Fri, August 24, 2012

  • Reported By: Loudini — United States of America
Dell computers
Www.dell.com Internet United States of America

Dell computers Dell computers support scam Internet

*General Comment: Same Costly Experience

*Consumer Suggestion: Dell customer support not IT professionals

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Contacted Dell support about slow computer. First call cost $110 for Dell tech to use a free spyware program to clean up my computer. Was sold 1 year software warranty. Computer still slow and freezing up. Next call Dell tech downloads free Malware program to scan my computer - sells me System Mechanic for $129. Computer still not working properly. Next call tech says Windows needs to be re- installed. Finally fixed after almost $400 in extras.

This report was posted on Ripoff Report on 07/19/2012 07:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-computers/internet/Dell-computers-Dell-computers-support-scam-Internet-914290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Same Costly Experience

AUTHOR: Former Customer - (United States of America)

In a College Business Course, I learned that India has a high rate for corruption.  I disagree that Dells representatives dont know what they are doing. They will put add-ons such as the Anti-Spyware and Malware to make money off of unknowledgeable customers. In fact, I learned from an honest Dell Representative that those programs were installed on my computer in order that I could be spied upon, and the Malware would create problems.  Later, I called Dell for a different reason and once again the Representative tried to install those two same software programs, but I refused. Therefore, Im never planning on using Dell again.

 
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#2 Consumer Suggestion

Dell customer support not IT professionals

AUTHOR: Dragoon Dragon - (United States of America)

Sorry to see what problems you had to go through. If you had talked with me, I could have saved you more then half on your cost. The support people they have don't know to much of there own products.

A example is I was working on a family unit that of course is dell that they wanted to restart from scratch. After a reinstallation, the unit could not get online because it could not find the driver for the pj45 port. Once I found another way to get the unit online to correct this issue, I found a few drivers that were being listed for the unit.

I didn't want to waste hourse trying trial and error so I used online chat to see if they could help. As soon as I sent request for support, I heard my phone ring in another room. Since I was waiting for support, I ignored the call. After the call ended, I got a representative to chat. After taking a few minutes to discribe the situation to the person, he asked me about a light. After saying the computer light is on since I had no idea what he was asking about, I heard my phone again and it was the this person. Since this person didn't want to do online chat, this person kept asking about a light. Since I was never asked what light, I just started listing the modem, router, monitor, etc. Finaly the person said on the back of the unit and at the time of already being confused, I didn't realize what they were asking about until I had more time to think. In any case, there is no light on the back of the unit and the person tells me I need a nic(network interface card). I just had to stop with this person and just told him no more.

After having that fun with that person, I had to do the trial and error and with my surprise, I found the correct driver the first time. I just wasted more time dealing with dell then just going trial and error.

To all who read this, dell has there site atleast when I did it, where they could tell exactly what unit you have by inputting a code that came on the computer. So the representative should have had all the info on this unit infront of him. There are nic's that have lights built into the card as well as the rj45 that have it built into the cord itself. In this case, it is an old unit so no light built in it and the rj45 might just be older. Dell sent me a survey on my experience. I don't think that person has a job anymore.

My experience, dell does not know their own products and have little knowledge on software or hardware. My advice to you would be look for help from people online. But make sure you find multiple sources saying the same thing. If I could promote myself here I would, but I don't have a business or do I ever plan on paying the government for acting like a company.
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