• Report: #823396

Complaint Review: Dell

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  • Submitted: Mon, January 16, 2012
  • Updated: Sat, February 04, 2012

  • Reported By: Phyllis George — Earlysville Virginia United States of America
Dell
PO Box 81585 Austin, Texas United States of America

Dell Dell financial Services Complaining through Collection Dept. I am overdue for a bill I do not owe / or made this purchase Austin, Texas

*Consumer Comment: Dell Financiall Services

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Received phone call from Dell Collections stating I was late on a charge made on 9/25/10 - I made no charged on that date - this was in the amount of $2187.45 - I stated I purchased ink in Octobrer for which I was never billed, but received the ink at my home in VA. They stated the ink charge on the bill was part of the """""$2187.45 - but the balance of the bill was for something delivered to somebody in Tennessee. I told them I had never ordered any other item other than the ink - they did not use any credit card number - nor did they use my file number with Dell - they said they used my social security number - i never heard of a purchase made with this number so I am denying this $2100.00 purchase and calling it a scam/fraud. I have reported it to the local police Albemarle County Police, 1600 5th St. Suite D.; Charlottesville, VA 434 296 5807 Case #2012-00409 Hopefully you can help me.

This report was posted on Ripoff Report on 01/16/2012 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/Austin-Texas-78708/Dell-Dell-financial-Services-Complaining-through-Collection-Dept-I-am-overdue-for-a-bill-823396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Dell Financiall Services

AUTHOR: Lonnie - (United States of America)

I have had a similar problem with DFS. It went on for two years. I finally filled a complaint with the Attorney General State of Oregon. Within 30 days Dell backed off cleared up my credit report and issued me a written apology.
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