• Report: #238590

Complaint Review: Dell

  • Submitted: Thu, March 08, 2007
  • Updated: Thu, March 08, 2007

  • Reported By:Caddo Gap Arkansas
1 Dell Way Round Rock, Texas U.S.A.

Dell How to get tech support based in US Ripoff Round Rock Texas

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If you need tech support based in the US, there is a way! I finally talked to a tech person in Texas today. He also said Michael Dell is back with the goal of putting Dell back to the way it used to be. It took 4 letters sent through the US mail to Texas, but help finally came.

The tech person said go to the Dell website. Click on unresolved complaint - even if it's the first complaint - fill out the form, and submit. Within a week, someone in the US will contact you. There are now just a few tech people in the US, but that number should grow.

A week may seem rather long - but for those of us who have been to Dell Hell, it's no time at all.

I have had a nightmare for the past 3 weeks trying to get help from tech support based in India. There is definitely a language problem and in some cases I suspect a training problem. I won't go into all the details, but it was like being in the Twilight Zone. The problem was very simple but took hour upon hour to resolve. I don't begrudge support being outsourced to another country, but I do have problems with paying for a migraine.

Caddo Gap, Arkansas

This report was posted on Ripoff Report on 03/08/2007 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/Round-Rock-Texas-78682-0001/Dell-How-to-get-tech-support-based-in-US-Ripoff-Round-Rock-Texas-238590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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